Insurance Support Specialist (South Minneapolis)

United States·South Minneapolismid

OtherSupport Specialist

0 views0 saves0 applied

Apply Now

Quick Summary

Key Responsibilities

Educate and support patients through provider assignment and enrollment processes,

Requirements Summary

Strong customer service skills, with the ability to handle sensitive or complex situations with professionalism and empathy Excellent communication skills across patients, clinical staff,

Technical Tools

OtherSupport Specialist

Responsibilities

~1 min read

→Educate and support patients through provider assignment and enrollment processes, including supporting end-to-end new patient onboarding
→Reconcile plan rosters against practice panels and flag discrepancies or new-to-plan patients for follow-up
→Educate patients on supplemental benefits available through their plan (dental, vision, OTC, transportation, fitness) and help them activate those benefits
→Serve as an insurance navigator between patients and their plans, with particular support for high-risk and dual-eligible populations
→Track and support LIS (Low Income Subsidy), mail-order pharmacy enrollment, and benefit utilization
→Identify and escalate payer assignment issues or systemic plan barriers to the appropriate internal team
→Help patients understand cost-sharing (copays, deductibles, out-of-pocket limits) and resolve billing or EOB confusion
→Assist patients with pharmacy benefit navigation, including Extra Help applications and manufacturer assistance programs

Requirements

~1 min read

Strong customer service skills, with the ability to handle sensitive or complex situations with professionalism and empathy
Excellent communication skills across patients, clinical staff, and insurance contacts
Working knowledge of Medicare and Medicare Advantage plans, including supplemental benefits, dual eligibility, and Low Income Subsidy (LIS/Extra Help) programs
Strong organizational skills and the ability to manage a varied caseload with competing priorities
Comfort navigating ambiguous situations and identifying the right next step or escalation path

Experience with plan enrollment verification or insurance record reconciliation
Familiarity with pharmacy benefit programs, including mail-order and manufacturer assistance
Experience working in a CRM, Salesforce preferred
Experience with healthcare operations systems such as Athena Health
Associate’s or bachelor’s degree, or equivalent experience

We support Equal Employment Opportunities (EEO). We are committed to an inclusive workplace. We do not discriminate on the basis of race, religion, color, national origin, gender identity or expression, age, marital status, veteran status, disability status, parental status, political affiliation, or any other status protected by federal, state, or local laws.