Sales Specialist

 Provide troubleshooting assistance for customer orders, account statuses and relevant problems.

 Provide data and guides to help the sales team.

 Develop and monitor performance indicators.

 Manage sales tracking tools and report on important information.

 Keep record of sales trends

 Liaise with account managers to develop specific sales strategies.

 Stay up to date with new product and feature launches and ensure sales team is on board.

 Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience.

 Suggest sales process improvements.

 Proven work experience as a Sales support specialist or Sales support associate

 Hands on experience with ERP and CRM systems

 Proficiency with MS Office Suite, particularly MS Excel

 In-depth understanding of sales principles and customer service practices

 Excellent communication skills

 Analytical and multitasking skills

 Teamwork and motivational skills

 BS degree in Marketing or associate degree in relevant field a plus