Hhaexchange5mo ago

Manager, Expansion Sales

New York City Metropolitan AreaFull Timemid

OtherManager Expansion Sales

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Quick Summary

Overview

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008,

Technical Tools

OtherManager Expansion Sales

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.

As a Sales Manager, Account Management at HHAeXchange, you will lead a team of Account Managers focused on expanding revenue within our existing client base. You’ll be responsible for driving growth through cross-sell and upsell initiatives, ensuring your team meets and exceeds monthly and quarterly revenue targets.

As a key contributor to our continued success, you will provide ongoing mentorship and coaching to your team, refine expansion sales processes, and build deep expertise in our products and customer segments. You’ll work cross-functionally with Sales, Marketing, Product, and Implementation teams to deliver an exceptional client experience and maximize the value of our core platform across our customer network.

This role requires a hybrid schedule, requiring three days per week in our New York City headquarters (8:30am–5:30pm)

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Recruit, hire, coach, and manage a high-performing team of Account Managers focused on driving expansion within our existing client base

Develop and execute strategies to grow revenue through cross-sell and upsell opportunities across our suite of add-on products

Monitor team performance, pipeline health, and key metrics to ensure attainment of monthly and quarterly revenue goals

Partner closely with Sales Enablement to deliver targeted training that strengthens product knowledge and expansion selling skills

Collaborate with Marketing and Product teams to align campaigns and offerings with client needs and market demand

Establish and refine processes and tools that enable operational excellence and scalable growth within Account Management

Provide accurate forecasting and performance reporting to the VP of Sales

Motivate and mentor team members to exceed individual and team objectives

Champion a culture of customer success and retention by empowering Account Managers to act as strategic partners to their clients

Gather and share client feedback to help inform product roadmap and go-to-market strategy

Travel to sales related events as required

Other duties as assigned by supervisor or HHAeXchange leader

Travel 10-25%, including overnight travel

5+ years of experience managing high-performing Account Management teams in a fast-paced sales cycle, focused on expanding client value through a portfolio of add-on solutions to our core agency management system.

Strong understanding of sales best-practices & methodologies

Experience upselling to first-time technology buyers

Humility and empathy for the challenges our prospects face on a daily basis in the homecare industry

Bonus: experience selling into the healthcare or homecare industry

Willingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role.