Customer Success Partner

United States·NashvilleRemoteFull Timemid

OtherCustomer Success Partner

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Quick Summary

Overview

👋 Welcome to Hi Rasmus! At Hi Rasmus, people are at the heart of everything we do. Whether you're just joining us or have been part of our journey, we’re excited to have you on board!

Technical Tools

OtherCustomer Success Partner

Innovation 🧠 – We embrace creativity and seek better solutions.
Integrity ⚖️ – Honesty and trust guide everything we do.
Collaboration 🤝 – Together, we achieve more.
Growth 🌱 – We’re committed to personal and professional development.
Empathy ❤️ – We prioritize understanding and human connection.

About the Role

~1 min read

📍 Location: Fully remote - US

💼 Department: Customer Success

⏳ Job Type: Full time

💰 Compensation: Range of $65,000 to $72,000 annually

🕜 Working Hours: Flexible within North American time zones

You're someone who manages relationships proactively - you don't wait for customers to reach out. You're organized enough to juggle a large book of accounts, comfortable having honest conversations when things aren't working, and naturally curious about whether customers are getting real value. You love digging into tools, spotting opportunities for deeper engagement, and turning insights into action. Whether it’s training a new team, reconnecting with longtime users, or fine-tuning a resource, you bring energy, empathy, and clarity to every interaction.

You care deeply about meaningful work and are excited to support families, clinicians, and teams in delivering high-quality, evidence-based care. You believe technology should empower people and you’re ready to help our users get the most out of every feature.