Client Implementation & Operations Analyst

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Client Implementation & Operations Analyst (B2B / BPO)

Remote

US Time Zones (EST–PST)

We are looking for a detail-oriented and tech-savvy Client Implementation & Operations Analyst to support the successful setup, configuration, and launch of new B2B client accounts within a BPO/outsourcing environment. This is a full-time, high-accountability role that bridges client onboarding and internal operations, ensuring that all systems, workflows, and reporting are accurately configured before and after go-live.

The ideal candidate is analytical, process-driven, and highly comfortable navigating multiple platforms and tools to deliver a smooth client implementation experience.

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  Support the technical and operational setup of new B2B client accounts, including system configurations, workflow builds, and tool integrations

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  Coordinate with onboarding, IT, and operations teams to ensure all client requirements are accurately captured and implemented

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  Build and maintain implementation trackers, status reports, and client-facing documentation

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  Conduct pre-launch audits and quality checks to verify that all configurations meet client specifications

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  Monitor post-launch performance data and flag anomalies or gaps to the relevant internal teams

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  Maintain accurate records of client setups, configurations, and change requests in internal systems

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  Document implementation processes and contribute to the continuous improvement of onboarding playbooks and SOPs

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  Provide data-driven reporting to leadership on implementation timelines, bottlenecks, and outcomes

• Proven experience in a Client Implementation, Operations Analyst, or Technical Onboarding role within a BPO, outsourcing, or managed services environment

• Strong analytical skills with the ability to work across multiple systems and data sources simultaneously

• Experience building reports, trackers, and documentation to support client implementations

• Proficiency in Google Sheets or Excel, including formulas and data organization

• Excellent written and spoken English with a professional communication style

• Must have prior remote work experience, be fluent with remote collaboration tools and platforms (such as Slack, Zoom, Google Workspace, Asana, or similar), and have ideally worked with US- or UK-based companies. Applications without this experience will not be considered.

• Experience supporting B2B client implementations in a BPO or outsourcing context

• Familiarity with CRM platforms, workflow automation tools, or system integration processes

• Exposure to QA processes, pre-launch audits, or compliance documentation

• Experience working alongside client-facing onboarding or account management teams

• Google Workspace (Sheets, Docs, Slides)

• CRM platforms (Salesforce, HubSpot, or similar)

• Project management tools (Asana, Monday.com, or similar)

• Reporting and dashboard tools (Google Looker Studio or similar)

• Remote collaboration tools (Slack, Zoom, or similar)

It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.

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