Quality & Continuous Improvement Specialist

The Quality and Continuous Improvement Manager for local BU Service effectively executes customer-facing quality activities and quick reaction to Customer Quality issues by running robust problem-solving initiatives (RCAs). Ensure alignment to Global or Hub Quality & CI strategies and adherence to relevant processes and tools.

• You will define and implement short-, medium- and long-term strategic actions to improve Quality in the entire value chain, manage global quality processes in the respective areas of responsibility, as well as drives quality related certification activities, internal or external audits to maintain the required quality management systems intact, accountable for delivery of overall quality objectives and targets.

• You will establish process performance indicators, and ensure effective internal controls are in place to verify that processes continue to meet customer and stakeholder expectations, analyze the process indicators continuously and take actions to address situations where process performance deviates from expectations and manage such deviations to the closure, ensure full utilization of applicable systems for monitoring, reporting, and following up the process indicators.

• You will implement, deploy, and maintain CI & Lean culture, define and implement a structure includes governance to continuously generate, prioritize and execute improvement ideas, lead the deployment of Lean principles, Six Sigma tools, and continuous improvement methodologies across departments, facilitate Kaizen events, value stream mapping, root cause analysis, and other problem-solving activities, track progress and impact of improvement initiatives and cost out results.

• You will manage resolution of high-profile NCRs reported, monitor and control customer interventions triggered by customer dissatisfaction, protect and strengthen customer trust by effectively addressing the quality issues to eliminate or reduce their impacts and all corrective and preventive actions in place.

• You will act as an advocate for the Customer by ensuring the Voice of Customer is represented within the local quality strategy, represent the company, in terms of Quality, in front of the customer when needed, ensure customer satisfaction by evaluating the risks, problems and solutions from a quality and customer/stakeholder point of view, manage local Quality & CI function, including capability development, work force management, footprint, and succession. The Quality and Continuous Improvement Manager, in this function will report to the LSU Manager and functionally to the Hub Quality and Continuous Improvement Manager and the hiring manager for this role is the LSU Manager with support from the Hub Quality and Continuous Improvement Manager.

• You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

• You hold an Engineering degree.  

• Minimum 10+ years of relevant experience & good exposure in Quality core tools.

• Lean 6Sigma, Green Belt or above (QLT.02.QCI), expert into: 8D, Ishikawa, 5W, A3, TQM, PDCA (be able to teach others). 

• ISO certification and Auditing & Quality Management Systems.

• Performance Management and Analytics, project & Site Quality Management (e.g. PMI), advanced Product Quality Planning (APQP) and Continuous Improvement Project Management.

• Proficiency in advanced English.