Vice President Strategic Delivery & Customer Engagement

• Build and maintain strong, trusted relationships with customers and internal stakeholders, serving as a primary point of escalation and advocacy.
• Ensure high customer satisfaction through proactive engagement, structured communication, and effective issue resolution.
• Act as the voice of the customer internally, providing insights into service gaps, improvement opportunities, and product or process enhancements.
• Oversee onboarding, training, and ongoing engagement strategies to ensure customers realize full value from solutions and services.

• Lead cross‑functional and geographically dispersed teams in the execution of multiple, interrelated projects or initiatives.
• Establish, maintain, and continuously improve standardized processes for execution, tracking, reporting, escalation, change management, and issue resolution.
• Oversee planning and delivery across scope, schedule, budget, risk, and resource management.
• Monitor performance against KPIs, SLAs, cost, and efficiency targets, ensuring disciplined execution and transparency.
• Drive compliance with internal governance models, quality standards, and health, safety, and environmental expectations.

• Identify, assess, and proactively manage risks, issues, and dependencies, ensuring timely mitigation and clear communication.
• Promote operational learning and sharing of best practices and lessons learned.
• Use data, reporting, and analytics to identify trends, inform decisions, and drive performance improvements.
• Contribute to financial oversight, including review of cost performance and margin considerations where applicable.

• Lead, coach, and develop a high‑performing team, fostering accountability, engagement, and continuous capability growth.
• Create a positive and results‑focused environment grounded in Hitachi Energy’s values of safety, integrity, and collaboration.
• Support talent development, succession planning, and effective workforce utilization.

• Bachelor’s degree in Business, Engineering, or a related field with 12+ years of relevant experience.
• Significant experience in customer‑facing leadership, project/program management, or operational leadership roles.
• Prior people‑management experience leading experienced professionals is required.
• Strong ability to manage complexity, ambiguity, and competing priorities across multiple stakeholders.
• Proven capability to influence without authority and drive alignment across functions.
• Experience with enterprise systems and tools such as CRM platforms, project management tools, reporting systems, and Microsoft Office (SAP experience preferred).
• PMP or equivalent certification is a plus.

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.