Assistant Service Operations Manager (IT Support) - Trilingual

Malaysia·Kuala Lumpurmid

OperationsService Operations Manager

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Quick Summary

Key Responsibilities

As an IT Operation Manager and direct report to HK Headquarters, your typical day might include the following: Act as the primary point of contact for escalated customer reported issues, ensuring prompt investigation and resolution while maintaining…

Requirements Summary

Seeking candidates proficient in Cantonese, Mandarin and English to effectively communicate with multinational clients Higher Diploma/Degree Holder in Computer Science, Information Systems or related disciplines Proven experience in IT support…

Technical Tools

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Responsibilities

~1 min read

→Seeking candidates proficient in Cantonese, Mandarin and English to effectively communicate with multinational clients
→Higher Diploma/Degree Holder in Computer Science, Information Systems or related disciplines
→Proven experience in IT support roles, with a minimum of 3-5 years in a Service Desk or help desk environment
→Experience in Java, Java Script, Open JDK, and .NET programming
→Experience in cloud services and cybersecurity services is preferred
→Experience in a supervisory or leadership role is preferred
→Experience with IT service management (ITSM) frameworks and familiar with service desk ticketing systems
→Strong understanding of ITIL framework and best practices
→Passed ITIL v3/v4 Foundation examination
→Knowledge of ITIL-based service management processes including incident, problem and change management and ISO20000 best practices is preferable.
→Strong leadership and people management skills, with the ability to motivate and inspire a team to achieve goals and meet deadlines.
→Strong problem-solving and decision-making abilities, with a focus on providing excellent customer service and user satisfaction.
→Effective communication and interpersonal skills, with the ability to interact with technical and non-technical stakeholders at all levels of an organization.

Requirements

~1 min read

Willing to work in a competent, challenging and team-working environment
Willing to learn new technology
Work closely with Managed Service Provider Team which provides professional IT support and maintenance services, cloud services, cybersecurity services and system capacity planning for enterprise and government departments
Proficiency in Cantonese, English, and Mandarin