Care Coordinator- Plymouth Psych Group

Job Title: Care Coordinator

Job Summary

The role of the Care Coordinator I is to provide administrative support to individuals and/or families seeking care at Plymouth Psych Group, including greeting patients, verifying their information, scheduling appointments, answering phones, directing calls for patients appropriately, maintaining confidential medical records, collecting copays, co-insurance and deductibles. Sharing responsibility for requests, questions, and information communicated by patients. The Care Coordinator acts as the liaison between the patients, back office and clinical care staff. 

Essential Duties & Responsibilities

• Greets all patients, verifies their personal information and insurance information is all recorded correctly.
• Assists patients or family members with completion of pre-registration forms.
• Look up accounts for no-call, no-shows to leave message to reschedule with scheduling.
• Coordinate last minute appointments and verify scheduling.
• Filing orders, patient demographics, requests and charts and shredding any outdated information.
• Informs patients of costs of care being provided.
• Collects and post payments according to protocols; prepare and balance daily financial registers and submit all forms and fees to the billing department.
• Answers telephone, screens callers, relays messages, and route to appropriate department.

• Making necessary appointments in Practice Management for all patients while keeping physician’s schedules coordinated.
• Responsible for checking voicemail every 30 minutes to ensure that all patient messages are attended to.
• Confirms call-backs, reschedules and no show/late cancellation policy
• Assist with filing and any additional support needs.
• Adheres to all applicable laws and regulations.
• Maintains confidentiality within the workplace and within the community.
• Commitment and alignment to Plymouth Psych Groups mission, vision and values.
• High degree of confidentiality, integrity and professionalism.
• Ability to handle protected health information in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
• Performs other related duties as required. This position is subject to change at the discretion of management and additional duties may be applied.
• Regularly shows up to work on time according to the established schedule.

Qualifications

• Must have compassion and understanding for all patients and believe that patient care is paramount.
• Must have excellent customer service skills.
• Understands the importance of maintaining confidentiality according to HIPPA standards.
• Must be highly flexible and able to accommodate changing needs of the department.
• Must have basic computer skills, including Word and Excel.
• Must be proficient with medical terminology.
• Must have the ability to multi-task, prioritize, and organize.
• Must pay attention to detail while remaining focused in a busy environment.

Education And /Or Experience

• High school diploma or equivalent applicable experience preferred.
• No experience necessary.

Physical Demands

• While performing the duties of this job, the employee is frequently required to stand, sit, type on a computer, reach with hands and arms, talk and hear and communicate using telephone and e-mail.

Work Environment

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is indicative of a busy office and is considered to be usually moderate.