Clinic Supervisor-Plymouth Psych Group

Job Title: Clinic Supervisor

Department: Management

FLSA Status: Non-Exempt

Job Summary:

The Clinic Supervisor is responsible for overseeing the daily operations of the clinic to ensure efficient workflows, exceptional patient experiences, and high-quality support for providers and staff. Serving as the primary onsite leader, this role supervises administrative and support staff, coordinates scheduling and staffing needs, supports training and performance management, addresses patient and staff concerns, and ensures compliance with organizational policies and healthcare regulations. The Clinic Supervisor works closely with clinic leadership to promote a positive work environment, improve operational efficiency, and support the clinic's overall goals and growth.

Essential Duties & Responsibilities:

Clinical Operations:

• Oversee daily clinic operations to ensure efficient workflows, patient access, and a positive patient experience.
• Monitor scheduling, appointment utilization, and operational performance, and implementing process improvements as needed.
• Address operational challenges and resolve patient or staff concerns in a timely and professional manner.
• Ensure clinic facilities are maintained in a safe, organized, and welcoming condition.

Staff Leadership & Development:

• Supervise administrative and support staff, providing guidance, coaching, and performance feedback.
• Conduct regular team meetings and provide ongoing coaching and development.
• Assist with recruitment, onboarding, training, scheduling, and staff development initiatives.
• Foster a collaborative, accountable, and positive workplace culture through effective communication and leadership.
• Manage staff schedules, time-off requests, and coverage needs.

Patient Experience & Service Excellence

• Promote high standards of customer service and patient satisfaction.
• Address patient concerns, complaints, and service recovery efforts while maintaining professionalism and confidentiality.
• Support patient engagement and retention initiatives to enhance the overall patient experience.

Compliance & Quality Assurance

• Ensure compliance with HIPAA, clinic policies, payer requirements, and applicable healthcare regulations.
• Monitor adherence to administrative procedures, documentation standards, and operational protocols.
• Support quality improvement efforts, risk management activities, and audit preparation as needed.

Financial & Administrative Support:

• Monitor key operational metrics, including scheduling efficiency, cancellations, and administrative productivity.
• Collaborate with billing and leadership teams to identify and resolve operational issues affecting revenue cycle performance.
• Assist with supply management, vendor coordination, and other administrative functions.
• Prepare reports and provide operational updates to clinic leadership.

Clinician & Leadership Support:

• Serve as a liaison between providers and administrative staff to promote effective communication and collaboration.
• Support clinician onboarding, operational needs, and implementation of new services or initiatives.
• Partner with clinic leadership to advance organizational goals, improve efficiency, and support continued growth.

Qualifications:

Required:

• Bachelor's degree in healthcare administration, business administration, psychology, or related field; equivalent experience may be considered.
• Minimum of 3 years of supervisory or management experience in a healthcare, behavioral health, or medical office setting.
• Strong knowledge of healthcare operations, scheduling systems, and patient service standards.
• Excellent leadership, communication, and conflict resolution skills.
• Proficiency with electronic health records systems and Microsoft Office.
  

Preferred:

• Experience in a mental health, psychology, counseling, or behavioral health practice.
• Knowledge of insurance verification, billing processes, and revenue cycle management.
• Experience with quality improvement and compliance programs.
  

Key Competencies:

• Leadership and team development
• Operational excellence
• Customer service orientation
• Problem-solving and decision-making
• Organization and time management
• Adaptability and initiative

Physical Demands:

While performing the duties of this job, the employee is frequently required to stand, sit, type on a computer, reach with hands and arms, talk and hear and communicate using telephone and e-mail.

Work Environment:

This position is based in a professional outpatient mental health clinic. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is indicative of a busy office and is considered to be usually moderate.