Customer Experience Associate

The Customer Experience Associate Position operates Monday - Friday from 10:00am - 6:30pm CST.

Please note: the training for this role begins on Monday 10/26 and runs for 3 weeks, Monday - Friday 9:00am to 5:30p CST. It is a requirement that all new hires are available to attend for the entirety of the training.

Our Customer Experience Associate serves as the front line of communication between the company and our customers. Representatives will respond to customer issues, complaints and inquiries via phone, email and chat. 

The Customer Experience Associate is primarily responsible for handling fundamental customer issues such as making account updates,  assisting with the use of the platform, and documenting incidents via live support channels. You will train and learn the platform’s basics and use in-house resources, problem-solving, and people skills to support customers. We aim to live our values in every interaction and are looking for Customer Support Associates who care deeply about making everyday lives easier.

As a Customer Support Associate, you will spend your productive time working directly with customers via chat, phone, or email.

We are humble team players.
We are warm and gracious with team members and customers. We seek feedback to improve ourselves - and respectfully listen to and accept input.

We are pragmatic next-level thinkers.
We come up with novel and unique ideas. We explore new strategies to avoid being constrained by conventional thinking.

We take ownership.
We approach ambiguous problems, prepared to dive in, get curious, and learn more. We are results-driven, always challenging ourselves to exceed goals.

We all show up authentically at Home Chef. Our team includes individuals with a variety of identities, backgrounds, and perspectives. You can trust that you’ll be able to bring your whole self to an inclusive and enjoyable workplace.

We welcome people of all races, colors, religions, national origin or ancestry, sex (including sexual identity), age, physical or mental disabilities, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged/sealed convictions, or any other legally recognized protected basis under federal, state, or local law.

Home Chef is committed to the full inclusion of all qualified individuals. As part of this commitment, Home Chef will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, or to receive other benefits and privileges of employment, please contact our People team at hr@homechef.com.