Head of Partnerships - Growth & Referrals

Hometouch is a CQC-regulated live-in care provider specialising in dementia care. We're a growing business with ambitious plans and are looking for an experienced partnerships professional to help develop new sources of growth and referrals.

We're looking for someone who can open doors, build trusted relationships and create a consistent flow of high-quality referrals and leads for our Sales team.

As Head of Partnerships, you will be responsible for developing and growing relationships that generate new leads, referrals and business opportunities for Hometouch.

You will build relationships with organisations and professionals who are well positioned to refer clients to Hometouch, developing those relationships into long-term referral partnerships.

This is not a traditional sales management role. You will not be responsible for managing the Sales team. Instead, you will work closely with Sales to ensure the opportunities and referrals you generate are followed up effectively and progressed into new clients.

You'll be highly visible externally and expected to spend significant time developing relationships, attending meetings and events, identifying new opportunities and representing Hometouch across the health and social care sector.

You'll have the opportunity to shape and develop our approach to partnerships, while working closely with Sales, Marketing, Clinical and Operations teams.

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  Develop and deliver a partnerships approach focused on generating new referrals, leads and business opportunities.

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  Identify and build relationships with potential referral partners across healthcare, social care, private healthcare, hospitals, charities, legal, financial and professional networks.

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  Personally develop and manage a strong network of referral partners and contacts.

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  Proactively identify new organisations, individuals and networks that could generate referrals for Hometouch.

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  Arrange and attend face-to-face meetings, networking events, conferences and industry events to build relationships and open new opportunities.

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  Create compelling partnership propositions that clearly demonstrate the value of working with Hometouch.

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  Develop new referral pathways and strengthen existing relationships to increase the volume and quality of referrals.

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  Re-engage existing and historic contacts to identify new opportunities.

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  Generate a consistent pipeline of qualified leads and referrals for the Sales team.

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  Work closely with Sales to ensure referrals are appropriately qualified, followed up and progressed.

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  Review referral quality and conversion data with Sales and use this insight to improve partnership activity.

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  Work with Marketing to develop content, campaigns, events and initiatives that support partner engagement and lead generation.

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  Maintain accurate records of partnership activity, contacts, opportunities and referrals within the CRM.

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  Monitor the performance of different referral channels and identify opportunities for further development.

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  Share market intelligence, competitor insight and emerging partnership opportunities with the wider team.

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  Identify opportunities for Hometouch to develop new relationships, services or referral channels.

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  Represent Hometouch professionally across the health and social care sector.

We're looking for an experienced partnerships or business development professional with a proven track record of generating growth through relationships and referral networks.

• A strong track record of developing successful partnerships that have generated measurable leads, referrals or revenue.

• Experience working within healthcare, social care, private healthcare, care services, professional services or another relationship-led sector.

• An established network of relevant contacts and the ability to build new networks quickly.

• A proven ability to identify opportunities, open doors and turn initial conversations into meaningful partnerships.

• Strong commercial awareness and an understanding of how partnerships translate into new business.

• Excellent relationship-building, networking and communication skills.

• Confidence engaging with stakeholders and decision-makers at different levels.

• Experience working with CRM systems and using data to track referrals and partnership performance.

• The energy and initiative to be hands-on rather than purely strategic.

• The ability to work collaboratively with Sales, Marketing, Clinical and Operations teams.

• Enjoys building relationships and making connections.

• Is proactive about picking up the phone, arranging meetings and getting out into the market.

• Has a genuine ability to open doors and create opportunities.

• Can turn a network of relationships into a sustainable referral pipeline.

• Is comfortable working independently and taking ownership.

• Is commercially minded but relationship-led.

• Enjoys working in a growing business where there is scope to develop new ideas and ways of working.

Success in this role will be measured through the quality and growth of Hometouch's partnership network and the opportunities it generates, including:

• New referral partnerships established.

• Growth in qualified referrals and leads generated through partnerships.

• New referral channels developed.

• Conversion of partner-generated opportunities into new clients.

• Growth and engagement across the Hometouch referral network.

• Quality and sustainability of partner relationships.

• Contribution to commercial growth.

• Have genuine autonomy to develop and grow our partnerships approach.

• Build relationships across healthcare, social care and professional networks.

• Work closely with Sales, Marketing, Clinical and Operations teams.

• Develop new referral channels that directly contribute to client growth.

• Have the opportunity to make a measurable difference in a sector that genuinely matters.

• Join a growing organisation where you can have a visible impact and help shape how partnerships develop.

• Competitive salary with performance related bonuses

• Company pension with matched contributions

• 25 days holiday (plus bank holidays)

• Private Healthcare 

• Premium Access to Anya - a digital health app providing women's health support

• Laptop and equipment provided 

• Great work-life balance (we are big on this)

• Work environment that values creativity, personal growth and collaboration

• Continuous learning and development: you will be challenged with lots of responsibility and exciting projects in a supportive and encouraging environment