Patient Experience Technician

US·Longviewmid

OtherTechnician

1 views0 saves0 applied

Overview

Patient Experience Technician Longview, TX About Hospitality Health ER Hospitality Health ER is a freestanding emergency room in Longview, TX,

Technical Tools

OtherTechnician

~1 min read

→Deliver exceptional patient experience by assisting in the facility and lobby areas prior to discharge.
→Assist with de-escalating patient complaints in person and over the phone.
→Support medication coordination, such as calling in prescriptions (e.g., Eliquis) for patients.
→Assist with medical records tasks, including scanning and locating charts as needed.
→Communicate effectively and professionally with patients, families, visitors, and team members.
→Train staff on Hospitality bedside manner and patient care expectations.
→Proactively identify patient needs through conversation and provide holistic support (e.g., offering an emesis bag for nausea).
→Advocate for patients by communicating urgent needs to the charge nurse or clinical staff.
→Ensure patient comfort by providing pillows, blankets, drinks, snacks, and other resources; conduct regular rounds in the lobby.
→Support efficient patient flow during registration and assist with completing required documentation to reduce wait times.
→Maintain a clean and organized lobby by sweeping, dusting, straightening, and addressing spills or hazards immediately by contacting Environmental Services.

~1 min read

High School Diploma or GED required.
Customer service experience, preferably in a direct patient care setting within a high-volume, high-stress environment (Emergency Room experience preferred).
Previous medical experience is a plus.
Strong critical thinking skills with the ability to work autonomously and efficiently.
Positive attitude, flexibility, and willingness to take initiative.
Ability to work independently as well as collaboratively within a team.
Excellent communication skills; must read, speak, and write English fluently.
Flexible availability, including on-call and coverage needs.
Strong attention to detail and ability to meet deadlines with accuracy.