Senior Systems/Software Engineer (FDE/SRE)

• →Lead end-to-end technical scoping, architecture design, system integration, and deployment of complex solutions across customer and production cloud environments.
• →Design, build, and maintain multi-cloud infrastructure across AWS/GCP using Infrastructure as Code tools such as Terraform and Ansible.
• →Drive production support, operational automation, and incident management for highly available enterprise cloud services.
• →Participate in 24x7 production support and on-call operations, ensuring system reliability and rapid incident resolution.
• →Define and maintain SLOs, high availability, low latency, and operational performance across production environments.
• →Implement and improve observability and telemetry using tools such as Prometheus, Grafana, and OpenTelemetry.
• →Lead incident response, root cause analysis, and post-mortems to continuously improve platform reliability.
• →Work closely with customers, engineering teams, and stakeholders to deploy, troubleshoot, and operate solutions throughout their lifecycle.
• →Develop automation and production tooling using Python or Go, including REST API integrations and declarative tools.

• 5+ years of overall engineering experience, including:
  • 3+ years of Site Reliability Engineering (SRE) experience
  • 2+ years of Forward Deployed Engineering (FDE) or customer-facing deployment experience
• Strong hands-on programming skills in Python or Go, including REST API integration and automation.
• Hands-on experience with AWS or GCP cloud environments.
• Strong experience with Docker and Kubernetes in production environments.
• Hands-on experience with Terraform and/or Ansible for Infrastructure as Code.
• 5+ years of experience working with Linux, including configuration, troubleshooting, and production operations.
• Experience with cloud IAM and security practices.
• Strong understanding of production operations, incident management, high availability, SLOs, and observability.
• Experience with observability tools such as Prometheus, Grafana, and OpenTelemetry.
• Bachelor's degree in Computer Science, Engineering, or a related technical field.

• Experience deploying or operating AI/LLM or agent-based platforms in production.
• Strong experience with Jenkins/Groovy scripting.
• Backend or full-stack software development experience.

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Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

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