Operations Specialist

Our client, a Karachi-based, State Bank of Pakistan (SBP) regulated Electronic Money Institution (EMI), seeks to appoint an experienced professional for the following role:

As an Operations Specialist, you will play a key role in conducting end-to-end agent/merchant and consumer back office operations management.

• →Oversee daily operations of both digital and physical channels (app, merchant/agents)
• →Monitor transaction flows, system performance, and service uptime
• →Manage and support agent/merchant networks, including onboarding, training, and performance tracking
• →Handle all consumer, merchant and agent related issues. Escalate issues to internal/external team to ensure that customer experience is not impacted.
• →Ensure compliance with regulatory requirements and internal policies
• →Assist with collecting, verifying, and filing necessary documentation for Agents/merchants
• →Reporting and Analysis of merchant/agent transactions

• Minimum 16 years of education, preferably a Bachelor's degree in preferably in Business Administration, Finance, or related field.

• Minimum 3-4 years of professional experience, preferably in a large national/multinational organization with at least 1-2 years of related functional experience in a similar role at an equivalent position.
• Experience in consumer, agent/merchant management operations including onboarding, fintech, or digital financial services
• Strong understanding of agent/merchant onboarding and mobile money
• Familiarity with back-office onboarding and related compliant management/customer service.
• Sufficient knowledge of EMI regulations & fintech processes

• Attention to Detail – Meticulous approach to agent/merchant onboarding and data handling, with the ability to serve and resolve all reported issues in a timely manner
• Time Management & Efficiency – Capable of managing multiple onboarding cases while maintaining quality and accuracy under tight deadlines.
• Communication & Collaboration – Strong interpersonal and documentation skills with a team-oriented mindset and ability to interact with internal stakeholders.
• Compliance Orientation – A strong sense of integrity and commitment to upholding regulatory standards and organizational risk policies.

• The candidate should preferably be not more than 33 years of age as of the last date of submission of application.

This advertisement is published on 28 April 2026. The last date to apply is 07 May 2026. Candidates who possess the required experience and educational qualifications to undertake this challenging role are encouraged to submit their applications at https://hrsi.careers-page.com/

Only shortlisted candidates will be contacted.

www.hrs-int.com