Business Process Excellence Head (AVP)

The Business Process Excellence Head (AVP) is responsible for driving process optimization, operational efficiency, and continuous improvement initiatives across the organization. The role focuses on enhancing end-to-end business processes, particularly in on-the-ground operations, to support productivity, cost efficiency, and overall business performance.

• →Lead the development and execution of process excellence and continuous improvement strategies across business units
• →Review, analyze, and redesign end-to-end processes to improve efficiency, quality, and cost-effectiveness
• →Drive operational excellence initiatives across manufacturing, retail, FMCG, logistics, or field operations environments
• →Identify process gaps, inefficiencies, and risks, and implement sustainable solutions
• →Champion process standardization, automation, and best practices across the organization
• →Collaborate with cross-functional teams and operations leaders to ensure alignment and execution of improvement initiatives
• →Establish performance metrics, dashboards, and reporting mechanisms to monitor process effectiveness
• →Lead change management initiatives to drive adoption of new processes and systems
• →Manage and develop the process excellence team, ensuring capability building and high performance

• Bachelor's degree in Engineering, Business, Operations Management, or related field
• Proven experience in process excellence, continuous improvement, or operational transformation roles
• Background in manufacturing, retail, FMCG, logistics, or similar on-the-ground operations is required
• Strong experience in process mapping, re-engineering, and performance improvement
• Exposure to Lean, Six Sigma, or similar methodologies is an advantage
• Strong leadership, stakeholder management, and problem-solving skills
• Ability to drive change and influence stakeholders across different levels of the organization