HR Shared Services Manager (Service Fulfillment Manager) - Telco, Tech, Shared Services

HR Shared Services Manager (Service Fulfillment Manager)

Location: Ortigas

Work Setup: Onsite

Work Schedule: Monday to Friday

Job Summary

The HR Shared Services Manager is responsible for overseeing HR service delivery, ensuring operational efficiency, process standardization, and service excellence across HR transactions. This role manages HR operations including employee lifecycle support, payroll coordination, benefits administration, and process optimization.

Key Responsibilities

HR Service Delivery

• Oversee end-to-end HR operational processes
• Ensure efficient and accurate service fulfillment
• Maintain service level agreements and quality standards

Process Optimization

• Identify opportunities for process improvements and automation
• Standardize HR workflows and operational procedures
• Enhance service efficiency and employee experience

People & Team Management

• Lead and develop HR shared services teams
• Monitor team performance and service delivery metrics
• Ensure operational excellence and accountability

Systems & Compliance

• Manage HR systems accuracy and reporting
• Ensure compliance with labor regulations and internal controls
• Support audits and governance requirements

Requirements

• 7+ years in HR Operations or Shared Services leadership
• Strong experience in HR service delivery and process management
• Background in payroll, benefits, and HR systems
• Excellent leadership and operational management skills