Mandarin Speaker - Employee Lifecycle Specialist | FIXED-TERM EMPLOYMENT

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OtherMandarin

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Quick Summary

Key Responsibilities

Employee Lifecycle Support Provide end-to-end support aligned with the People & Culture (P&C) Service Catalogue Respond to employee lifecycle inquiries and service requests in a timely, accurate,

Technical Tools

OtherMandarin

Responsibilities

~1 min read

Provide end-to-end support aligned with the People & Culture (P&C) Service Catalogue
Respond to employee lifecycle inquiries and service requests in a timely, accurate, and professional manner
Process and manage tickets using ServiceNow (or similar ticketing systems) in accordance with established SOPs
Validate employee data, templates, and supporting documents based on defined checklists
Maintain and update employee records in HR systems (e.g., SAP HR, payroll systems)
Create and maintain organizational structures within HR systems
Prepare employment contracts, agreements, and official letters using standard templates
Manage employee lifecycle events (e.g., onboarding, transfers, changes, offboarding) in compliance with corporate and local policies
Ensure data and documentation readiness for payroll processing
Notify relevant stakeholders of employee data changes
Support employee access to systems such as T&E applications and corporate credit card provisioning
Facilitate employee enrollment in benefits programs and share plans (e.g., ESPP)
Manage updates and modifications related to employee benefits and share programs
Communicate HR processes (e.g., personal data validation, tax submissions) to employees
Generate and deliver reports based on standard templates and requirements

Update and maintain standard operating procedures (SOPs) and related documentation when changes occur
Ensure all processes remain aligned with current policies and operational standards

Provide guidance to employees on how to effectively use the HR service portal
Advise on the most efficient way to submit and manage service requests
Capture user feedback and escalate improvement opportunities to system stakeholders
Support continuous improvement of HR systems and user experience

Requirements

~1 min read

Bachelor’s degree in Human Resources, Business Administration, or a related field
Proven experience in HR operations, shared services, or employee lifecycle management
Proficiency in Mandarin and English (written and spoken) is required
Experience with HR systems such as SAP HR and ticketing platforms (e.g., ServiceNow) is an advantage
Strong attention to detail and data accuracy
Excellent communication and customer service skills
Ability to manage multiple tasks and meet deadlines in a fast-paced environment