Admissions Representative-Customer Service

Looking to make a difference in the lives of pets and people? With an almost year-round beautiful blue sky and a scenic mountain backdrop, HSPPR is a nonprofit animal shelter serving El Paso, Pueblo, and Douglas Counties as well as the City of Centennial in the colorful State of Colorado. We employ a total of 200+ employees. We are an organization that celebrates and prioritizes diversity and inclusion. HSPPR welcomes you to apply for this exciting opportunity at our socially conscious organization.

Department: COS Admissions
Reports To: Admissions Supervisor
Workplace: Colorado Springs – Fully On-Site
Schedule: Full-time; four 10-hour shifts, based on organizational needs. Weekend shifts are required, with occasional evenings and holidays.

When an animal comes through our doors, there is often a person on the other side who needs help, too.

As an Admissions Representative at the Humane Society of the Pikes Peak Region (HSPPR), you'll be one of the first people our community encounters during some of their most challenging moments. Whether you're helping reunite a lost pet with their family, welcoming a stray animal, assisting someone who needs resources, or guiding a pet owner through the intake process, you'll make a difference for animals and people every day.

HSPPR's mission is simple but powerful:

HSPPR offers compassionate care to animals, supports safe communities, and provides socially conscious sheltering.

This position brings that mission to life by providing safe, humane animal intake and triage while delivering empathetic, professional service to our community.

You'll work with people from all walks of life and help them navigate a variety of animal-related needs. You will:

• Provide exceptional, empathetic customer service to people who may be experiencing stress, frustration, grief, or other strong emotions.
• Answer questions, address concerns, explain processes, and connect people with appropriate resources.
• Help community partners with animal receiving and disposition needs.
• Assist pet owners with lost pets, animal identification, reclaims, and reunification.
• Educate the public about animal sheltering, animal overpopulation, adoption criteria, euthanasia, and available services.
• Handle incoming and outgoing phone calls and provide accurate, timely information.

You'll help ensure animals entering HSPPR receive appropriate care and are handled safely and humanely. Responsibilities include:

• Performing intakes for stray, owned, and deceased animals, including dogs, cats, birds, reptiles, small mammals, and wild/feral animals.
• Processing animal reclaims and Trap-Neuter-Return (TNR) services.
• Processing animal licensing services.
• Triaging animals and customers to determine appropriate services, including veterinary care or humane euthanasia.
• Processing owner-requested euthanasia and ensuring appropriate care and disposition of deceased animals.
• Administering intake vaccines for dogs and cats according to shelter protocols.
• Working with Population, Behavior, Veterinary Services, and Animal Law Enforcement teams to identify appropriate medical and behavioral pathways for animals at intake.

Behind every animal and customer interaction is important information that needs to be accurate and accessible. You'll:

• Maintain animal and customer records and enter information accurately into shelter systems.
• Document intake appointments, lost-and-found reports, kennel locations, animal status, customer interactions, transactions, comments, complaints, and bite reports.
• Process cash, credit, and debit transactions, including payments, refunds, receipts, and change.
• Report discrepancies and maintain accurate transaction records.
• Maintain supplies and equipment and anticipate department needs.

Admissions is a highly collaborative environment. You'll work closely with staff, volunteers, community partners, and multiple HSPPR departments.

You'll communicate important animal-care information, address concerns professionally, provide feedback and coaching to volunteers, and escalate issues to leadership when appropriate.

You'll also have opportunities to support HSPPR's community relations efforts by sharing stories and photography opportunities that help our community and donors understand the lifesaving work happening every day.

We're looking for someone who combines compassion with confidence, excellent customer service with sound judgment, and a love of animals with the ability to handle challenging situations professionally.

• At least one year of paid or unpaid experience working with animals in a kennel, shelter, doggie daycare, grooming facility, pet store, farm, veterinary hospital, or similar setting.
• Experience de-escalating conflicts.
• Strong verbal and written communication skills.
• Ability to read, write, interpret information, communicate effectively, perform basic problem-solving, and perform basic math.
• High school diploma or equivalent education.

• Customer service training or advanced instruction.
• Knowledge of animal breeds, nutrition, general care, and behavior.
• Professional animal-handling experience.
• Experience using Chameleon or similar animal shelter software.

You're the person who can stay calm when things get busy.

You can have a difficult conversation while treating someone with dignity and respect.

You're comfortable working with animals of different sizes and temperaments-and understand that safety comes first.

You enjoy solving problems and finding resources rather than simply saying, "We can't do that."

You can balance compassion with good judgment.

And you understand that great sheltering means caring for people just as thoughtfully as we care for animals.

This is a hands-on, fully on-site shelter position. You'll spend time at a computer and interacting with the public, but you'll also work directly with animals and use animal-handling and safety equipment.

The position regularly requires lifting or moving 25 pounds or more, with occasional lifting or moving of 40 pounds or more. You may work around animals who are fearful, stressed, ill, injured, or aggressive, and the role includes exposure to animal allergens, zoonotic diseases, noise, weather conditions, cleaning products, and other workplace hazards.

You must be comfortable using appropriate PPE and following established safety and animal-handling protocols.

Every day in Admissions is different.

One moment you might help someone locate their missing dog. The next, you could safely receive a stray animal, assist a community member who needs resources, coordinate with Veterinary Services, or help a family navigate an incredibly difficult decision.

You are often the first face of HSPPR-and the first opportunity to show our community what compassionate, socially conscious sheltering looks like.

If you're ready to combine your customer service skills, animal experience, and compassion to make a meaningful difference, we'd love to hear from you.

Join HSPPR and help us care for animals, support safe communities, and serve the people who love them.

**  Applications open until Monday, October 12, 2026 or until filled **

In addition to competitive salaries, we offer comprehensive benefits to our full-time staff.

• Compassion: We believe that animals matter. We are committed to treating animals and people with kindness, respect and compassion.
• Stewardship: We are accountable and transparent in our actions and in the use of our resources to build trust in those we serve.
• Integrity: We believe we can make the greatest impact by staying true to our mission, always doing what is best for the animals and people of our community, and by standing united in our decisions.
• Excellence: We are passionate about our mission, and strive for excellence through continual learning, innovation and the development of our board, staff and volunteers.
• Collaboration: We seek strategic partnerships and alliances to advance the welfare and protection of animals and people.
• Service: We exist to serve our communities and operate with this commitment to serve as front and center in all we do.

As a condition of employment with HSPPR, you will be required to authorize HSPPR and ProScreening to conduct a background check before confirming an employment start date. The background check will include a criminal investigation, verification of citizenship/immigration status, and a motor vehicle record. By applying for this position, you acknowledge and agree that any offers of employment will be contingent upon completion of the background check to the satisfaction of HSPPR.

In consideration of any offers of employment made as a result of your interest in this position, by applying for this position, you hereby waive any and all claims that you may have against HSPPR for invasion of privacy in respect to drug testing and background checks as listed above.