Education & Artistry Manager, Americas

United States·New YorkFull-timemid

OtherManager

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Quick Summary

Key Responsibilities

Lead the creation and execution of the Americas Education & Training strategy, ensuring alignment with global brand direction and regional business priorities. Design, implement,

Technical Tools

OtherManager

Responsibilities

~1 min read

→Lead the creation and execution of the Americas Education & Training strategy, ensuring alignment with global brand direction and regional business priorities.
→Design, implement, and refine brand education programs for retail partners and internal teams, leveraging modern learning technologies.
→Localize global training content for the Americas, tailoring it to market trends and retailer needs.
→Partner with Field Sales Leadership to identify learning/ performance gaps and develop targeted solutions that drive business results.
→Develop and manage the regional education calendar, including product launches, roadshows, summits, and field events.
→Oversee, execute and track gratis, collateral, and GWP planning in partnership with Sales and Operations.
→Track, implement, analyze and manage the education budget and make data-driven adjustments to maximize ROI.

Ensure all employees, freelancers, and contractors receive consistent training in brandstandards, product knowledge, artistry, and service excellence.
Conduct regular field visits, coaching, and performance observations; provide actionable feedback to elevate artistry and service.
Collaborate with leadership to identify field performance gaps and update training accordingly.
Support the recruitment and onboarding of Beauty Ambassadors, ensuring full training within their first 90 days.
Understands market trends and nuances and pivots the education approach accordingly.

Implement and manage training evaluation systems and KPIs (e.g., knowledge retention, sales impact, service consistency).
Use quantitative and qualitative insights to assess learning outcomes and continuously improve training programs.
Track and report results to the Field Manager and Leadership.

Partner with field leadership to shape agendas that address key education and performance needs.
Partner with Brand, PR, and Influencer teams to support Americas events and activations as needed

Requirements

~1 min read

Bachelor’s degree in business administration, Marketing, or a related field.
Minimum of 4 years of experience in account management or sales roles within the beauty industry, Sephora experience is mandatory.
Proven track record of meeting or exceeding sales targets and driving business growth.
Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal stakeholders.
Excellent level of collaborative spirit in highly multifunctional team organization.
In-depth knowledge of the beauty industry, including trends, competitors, and consumer preferences.
Highly organized with strong analytical and problem-solving abilities.