Support Engineer II

United States·Farmington Hillsmid

Customer SupportSupport Engineer

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Quick Summary

Overview

Job Summary We are seeking a Support Engineer II to join an enterprise Production Operations team supporting mission-critical production environments.

Technical Tools

Customer SupportSupport Engineer

We are seeking a Support Engineer II to join an enterprise Production Operations team supporting mission-critical production environments. The ideal candidate will have experience with IBM mainframe operations, enterprise batch scheduling, JCL job restarts, and production support. This role involves monitoring production workflows, troubleshooting job failures, ensuring SLA compliance, and participating in a 24x7 production support environment.

Requirements

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IBM Tivoli Workload Scheduler (TWS) / IBM Scheduling
JCL (Job Control Language)
Job Restart & Recovery
IBM Mainframe Operations
ROSCOE

Nice to Have

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Production Control / Production Support
Secure File Transfer Protocol (SFTP)
IBM Tivoli Workload Scheduler (TWS)
UNIX
Windows
TSM Backup

Responsibilities

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Monitor enterprise production schedules across mainframe and distributed platforms.
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Investigate and resolve production job failures.
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Perform JCL job restarts and recovery procedures.
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Support IBM mainframe production environments.
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Monitor workflow dependencies and batch processing.
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Escalate production incidents following standard procedures.
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Ensure production processing meets SLA requirements.
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Troubleshoot SFTP file transfer failures.
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Support application deployments into test and production.
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Maintain operational documentation and procedures.
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Participate in production audits and turnover activities.
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Recommend operational improvements.
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Support users and development teams with production issues.
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Participate in rotating 24x7 production support.