Remote Guest Services Officer (025-1359)

​​Looking for Philippines-based candidates

• Respond promptly to guest inquiries and reservations via email, phone, and booking platforms.
• Use saved replies and automated messaging systems to ensure consistent communication.
• Address guest requests and queries regarding bookings, check-ins, and check-outs.

• Update and manage reservation tracking systems across all platforms.
• Monitor and process failed payments, cancellations, and booking modifications.
• Ensure accurate and timely communication of reservation details and updates to guests.

• Collaborate with the housekeeping department to ensure readiness for guest check-ins.
• Confirm that guest details and special requests are updated in the system.
• Work with the reservations dashboard to ensure data accuracy and completeness.

• Education: Bachelor’s degree or equivalent.
• Experience: 3-5 years of experience in customer service in Australia, in accommodation or hospitality industries.
• Technical Proficiency: Strong skills in Excel, Word, Cloud-based environment (OneDrive), WhatsApp, Gmail, and willingness to learn new systems. Experience in channel management software like Guesty is preferred.
• Communication Skills: Exceptional written and verbal communication abilities. 
• Problem-Solving: Demonstrated ability to resolve issues efficiently and empathetically.
• Time Management: Capability to handle multiple tasks and deadlines effectively.

• Familiarity with booking and reservation systems (e.g., Guesty, Airbnb, Booking.com).
• Previous experience in property management or a similar field.
• Tech-savviness with a proactive approach to adopting new tools and systems.

This is a remote role that will be set up as an independent contractor engagement.

To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)