Order Management Specialist

• Process and manage customer orders accurately and efficiently, from receipt through delivery and invoicing
• Verify order details (pricing, terms, product/service codes, credit status) prior to processing
• Coordinate with Sales, Finance, and GSOC/Fulfillment teams to resolve discrepancies or delays
• Monitor order status and proactively communicate updates to internal stakeholders and customers
• Maintain accurate records in the order management/ERP system
• Support month-end close activities related to order and revenue reporting
• Ensure compliance with company policies, contractual terms, and relevant regulations

• Bachelor's degree in business administration, Supply Chain, Finance, or related field (or equivalent work experience)
• 1 year of experience in order management, customer service, sales operations, or a related administrative role
• Proficiency with ERP or order management systems (e.g., SAP, Oracle, D365 or similar)
• Strong proficiency in Microsoft Excel and other Office applications
• Excellent attention to detail and accuracy in data entry and record-keeping
• Strong organizational and time-management skills, with the ability to manage multiple orders simultaneously
• Effective written and verbal communication skills
• Problem-solving mindset with the ability to work cross-functionally to resolve issues
• Ability to work independently and meet deadlines in a fast-paced environment
• Experience in a B2B or subscription/research services environment is a plus

IDC is committed to providing equal employment opportunities for all qualified persons. Employment eligibility verification required. We participate in E-Verify. 

If this role relocates to a different country, the salary range will be updated to reflect that country's range, rather than a currency conversion of the original range.

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