Idt93mo ago

Customer Service Representative

GuatemalaCustomer Successmid

Customer SupportCustomer Support SpecialistCustomer Service RepresentativeCustomer

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Quick Summary

Overview

Enthusiastic people to assist our customers by answering IDT products and services questions by opening their accounts to review their information and provide them the details needed.

Technical Tools

Customer SupportCustomer Support SpecialistCustomer Service RepresentativeCustomer

Enthusiastic people to assist our customers by answering IDT products and services questions by opening their accounts to review their information and provide them the details needed.

A customer service representative will maintain our customers' records by updating their account information and will be responsible to solve products or service problems by addressing the complaints or comments and clarifying them.

Determining the cause of the problem is key to select and execute the best resolution.

As a customer service representative we need you to be our ambassador on the phone, spreading the word and recommending potential products or services, being an advocate and the voice of the customer to management and provide feedback of improvements needed by collecting customer information and analyzing customer needs.

English 85%

Positive attitude

Professionalism

Schedule flexibility

Documentation Skills

Multi Tasking

High School Diploma

Previous customer service experience (desired)

Computer skills & aptitude.

Problem – solving skills and the ability to think under pressure.

Communication (via phone, email and chat ) skills

Team player