COO, Family Office

We are seeking a Family Office professional to join our Family Office team. This individual will serve as a senior, client-facing operator responsible for overseeing and coordinating the full spectrum of non-investment services for ultra-high-net-worth individuals and families. 

This person will act as a central point of accountability across complex, multi-disciplinary initiatives, ensuring that all aspects of a client’s financial, operational, and lifestyle needs are executed seamlessly and in alignment with their objectives. This role requires strong project management capabilities, sound judgment, and the ability to coordinate across internal teams and a network of external advisors. 

The ideal candidate has experience working with sophisticated clients, managing complex assets and initiatives, and serving as a trusted partner who can translate strategy into execution across a broad range of family office services. 

• Serve as the central coordinator for complex, ad hoc client initiatives, including privacy and security enhancements, lifestyle transitions, and other multi-faceted projects. 

• Act as the primary point of accountability across internal teams and external advisors to ensure timely execution and alignment. 

• Establish structure, timelines, and communication protocols to drive initiatives forward efficiently. 

• Provide end-to-end oversight across the lifecycle of complex, high-value assets, including real estate, private aircraft, marine assets, vehicles, and collectibles. 

• Coordinate due diligence, acquisition, ownership structuring, ongoing administration, and disposition in partnership with legal, tax, and advisory teams. 

• Ensure proper documentation, risk coverage, and alignment with broader client strategy. 

• Lead annual insurance reviews and ongoing policy coordination in partnership with external insurance advisors. 

• Ensure new and existing assets are appropriately integrated into coverage. 

• Source and evaluate specialty insurance solutions for complex risks, including collectibles, aviation, equine, and event-related exposures. 

• Coordinate closely with internal specialists to deliver holistic planning: 

• Estate Planning: Partner with IEQ Wealth Strategists and external estate attorneys to coordinate estate plan reviews and implementation.  

• Income Tax Strategy: Collaborate with internal tax strategists and external CPAs to support tax planning and review processes.  

• Lending and Liquidity: Engage with lending specialists to coordinate credit strategies and liquidity solutions.  

• Family Dynamics: Support family governance, education, and next-generation planning initiatives.  

• Evaluate and coordinate estate staffing solutions, payroll providers, and benefits structures. 

• Oversee real estate operations by coordinating with property managers, household staff, and vendors. 

• Ensure consistent, efficient management of household operations aligned with client expectations. 

• Act as a trusted resource for lifestyle-related needs by sourcing and coordinating with external providers, including: 

• Personal and cybersecurity services  

• Concierge medical services  

• Complex and luxury travel planning  

• Residency and domicile considerations  

• Private aviation and marine transport 

• Oversee onboarding and ongoing monitoring of bill pay and financial operations providers 

• 10+ years of experience in a family office, multi-family office, private bank, or similar environment serving UHNW clients. 

• Demonstrated experience managing complex, multi-disciplinary client needs across investments-adjacent areas such as real assets, insurance, estate coordination, and lifestyle services. 

• Strong project management and organizational skills, with the ability to manage multiple concurrent initiatives. 

• Experience coordinating with external advisors, including legal, tax, insurance, and operational providers. 

• Excellent judgment and problem-solving ability in high-stakes, client-sensitive situations. 

• Strong communication skills, with the ability to synthesize complexity into clear recommendations and action plans. 

• High attention to detail and commitment to execution quality. 

• Ability to operate independently and serve as a trusted advisor to both clients and internal teams.