IT Service Desk Specialist

Remotemid

OtherService Specialist

1 views0 saves0 applied

Apply Now

Quick Summary

Key Responsibilities

Provide Tier 1 and Tier 2 technical support to end-users, resolving hardware, software, and network issues in accordance with ITIL best practices. System & Application Support: Administer,

Requirements Summary

Collaborate with business stakeholders to gather, document, and analyze IT requirements. Translate business needs into technical specifications for system enhancements or new implementations.

Technical Tools

OtherService Specialist

Responsibilities

~1 min read

→Helpdesk & Incident Management: Provide Tier 1 and Tier 2 technical support to end-users, resolving hardware, software, and network issues in accordance with ITIL best practices.
→System & Application Support: Administer, troubleshoot, and support internal business applications and core IT systems to ensure maximum uptime and user productivity.
→Microsoft 365 Administration: Manage and support the M365 environment, including user provisioning, Teams, Exchange, SharePoint, and endpoint management.
→Business Requirement Analysis: Collaborate with business stakeholders to gather, document, and analyze IT requirements. Translate business needs into technical specifications for system enhancements or new implementations.
→Process Improvement: Identify recurring IT issues and work with the infrastructure team to implement permanent fixes (Problem Management).
→Knowledge Management: Create and maintain technical documentation, standard operating procedures (SOPs), and user guides.

Requirements

~1 min read

Education: Bachelor’s degree in Information Technology, Computer Science is a must.
Experience: Minimum of 3+ years of proven experience in a helpdesk, service desk, or IT support role.
Certifications:
- ITIL Foundation certification is mandatory.
- Microsoft 365 Certification is required.
Languages: Fluent in both Arabic and English (excellent verbal and written communication skills are essential for supporting diverse users and documenting processes).