IT Support Specialist

Position Overview: We are seeking a dedicated IT Support Specialist to manage and maintain the technical operations of Manial Shiha Warehouse. The ideal candidate will ensure smooth day-to-day IT functionality, provide technical support to staff, maintain hardware and software systems, and oversee network reliability within the warehouse environment. Key Responsibilities: Provide on-site technical support for warehouse staff (software, hardware, network issues). Install, configure, and maintain computers, printers, scanners, and other IT equipment. Monitor and troubleshoot warehouse network connectivity and internet performance. Support warehouse systems such as inventory software, handheld devices, and scanners. Maintain and update system logs, access permissions, and device tracking. Ensure data backup procedures are followed and support recovery processes when needed. Coordinate with vendors and external IT providers when necessary. Ensure security protocols are applied, including antivirus updates and user access control. Respond quickly to technical issues to avoid workflow disruptions. Support digitalization initiatives and system upgrades inside the warehouse. Requirements Bachelor’s degree in Information Technology, Computer Science, or related field. Proven experience (1–3 years) in IT support, preferably in a warehouse or operational environment. Strong troubleshooting skills for hardware, software, and network issues. Knowledge of Windows OS, basic networking, routers, and access points. Ability to work under pressure and prioritize tasks effectively. Strong communication and teamwork skills. High level of reliability, responsibility, and attention to detail. Benefits Work Schedule: 6 days per week, 9 hours per day. On-site role at Manial Shiha Warehouse. Supportive and collaborative work environment.