Account Managers

The Account Manager is responsible for managing and growing relationships with assigned key clients, ensuring high service performance across First Mile, Storage, and Last Mile operations. The role acts as the main liaison between clients and internal teams to deliver strong fulfillment rates, accurate reconciliations, smooth billing, and high client satisfaction. Key Responsibilities Serve as the single point of contact for assigned accounts Manage day-to-day client communication and service follow-up Ensure fulfillment performance meets agreed SLAs (Order, Qty, SKU level) Coordinate with Operations, Warehouse, and Transport to resolve: Missed deliveries Damages, shortages, and returns GRNs, PODs, and delivery confirmations Lead monthly reconciliations with clients and support accurate billing Reduce billing disputes and support faster collections Log and track all issues, complaints, and actions on the CRM system Conduct regular performance reviews with clients (weekly / monthly) Proactively identify service risks and improvement opportunities Support retention and expansion of existing accounts Fulfillment Rate (96%) OTIF Performance Client Complaint Resolution Time Reconciliation Closure Time Billing Dispute Rate Client Satisfaction & Retention Requirements Qualifications & Experience Bachelor’s degree , Business, Supply Chain, Logistics, or related field is preferred 3–6 years experience in Account Management or Client Operations Experience in 3PL, Logistics, FMCG, Retail, or E-commerce Strong understanding of fulfillment, inventory, and GRNs Skills & Competencies Strong communication and stakeholder management Operational mindset with attention to detail Analytical and problem-solving skills Ability to work under pressure and manage multiple accounts Good Excel and reporting skills CRM system experience Personal Attributes Customer-focused and ownership-driven Proactive and structured Results-oriented with strong follow-through Benefits · Competitive package · Medical insurance · Social insurance coverage · Learning and development opportunities · Friendly and collaborative work environment · Flexible working hours (depending on role requirements)