Account Manager, Mid Market - Customer Growth - 11832

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

 

 

🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. 

 

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. 

Managing relationships and monitoring customer performance

Developing customer success roadmap

Driving periodic business reviews and developing account strategy

Build out an account penetration model that encourages multi-angle access to key accounts

Align overall value messaging targeted towards the chief economic buyer in target accounts

Identifying expansion and growth opportunities within customer accounts

Conducting scheduled customer check-ins and customer success metrics workshops to ensure Coupa is adopted and optimised

Coordinating required internal resources from across Coupa to enable customer to achieve their value objectives

Sharing standard processes ideas, product information, and relevant Coupa news

Provide a consistent point of contact for customers and an advocate for the customer within Coupa

Procure-to-Pay or Source-to-Contract domain expertise

Understanding of technology planning, implementation and impact on business with in-depth experience of Procurement software

Strong background in customer/client management

Experience in developing and maintaining executive relationships and associated influencing strategies

Project management including leading disparate, cross-functional, cross-enterprise project teams

Ability to have value-based conversation with business executives

• Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together .
• Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month .
• Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about .
• Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents .
• Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel .
• Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles .

 

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. 

 

Please be advised that inquiries or resumes from recruiters will not be accepted.

 

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