Customer Support Agent (REMOTE)

Sri Lanka·Sri Lankamid

OtherCustomer Support Agent

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Quick Summary

Overview

IMPACT BRANDS is a leading contributor to the health and wellness industry. With a journey from 5 to over 350 colleagues, and the expansion to a diverse family of 7+ brands (PureHealth Research,

Technical Tools

OtherCustomer Support Agent

IMPACT BRANDS is a leading contributor to the health and wellness industry. With a journey from 5 to over 350 colleagues, and the expansion to a diverse family of 7+ brands (PureHealth Research, Nation Health MD, Pureance, Trumeta, PetMade, VitalPeak, Nature's Blast). We are dedicated to helping improve the lives of people all over the world.

What We Offer

~1 min read

✓Call Control & Resolution: Lead customer interactions efficiently while maintaining a professional, empathetic tone.

✓Retention: Identify at-risk customers and apply problem-solving strategies to reduce churn.

✓Sales & Upselling: Analyze customer needs to recommend relevant products and services, meeting team growth targets.

✓Documentation: Document customer records to ensure a seamless experience.

✓Conflict Resolution: Address complex service issues with a positive, solutions-oriented approach.

✓And other tasks

Experience: Proven track record in sales, retention, or a metrics-driven customer service environment. Previous cold-calling experience is required.
Communication: Native-level English (written and verbal) with a strong professional phone presence.
Technical Skills: Proficient in CRM software and standard office applications.
Adaptability: Ability to multitask and navigate diverse customer personalities in a fast-paced setting.
Industry Plus: Previous experience in the Medical or Healthcare sectors is highly preferred.
Availability to work weekends.

You are a strategist who thrives on hitting targets and helping people. You excel at active listening, prioritizing tasks under pressure, and contributing to a collaborative team environment.

Compensation: from $600 per month.