PATIENT SERVICES ASSOCIATE - ORTHOPEDICS

Perform administrative and secretarial functions in direct support of the Physician Practice. Position has direct customer contact to obtain accurate demographic and insurance information and to facilitate scheduling the patient for appointments and procedures. Communicate with internal and external customers. Facilitate referrals, authorizations, scheduling, and patient flow through the process. 

• High School Diploma, GED or next level of higher education.
• Strong leadership ability, good organizational skills, independent and critical thinking skills, and sound judgment.
• Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.

• Previous outpatient office experience. Two years’ experience in a medical/billing/fiscal or customer service function strongly preferred.
• Medical terminology and third-party health care coverage experience preferred.

• PA Act 34 Pennsylvania Access to Criminal History Clearance.

• →This position has no direct supervisory responsibilities, but does serve as a coach and mentor for other positions in the department.

• Regular, consistent, on-site and timely attendance.
• Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.).
• Travel may be expected locally between IHS locations.

• Actively promotes a Lean work culture by performing team member duties to encourage consistent use of LEAN principles and processes, including continually seeking work process improvements. Recognizes the necessity of taking ownership of one’s own motivation, morale, performance and professional development. Strives for behavior consistent with being committed to IHS’s missions, vision and values.

• Independence Health is an Equal Opportunity Employer. It is the policy of Independence Health to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, religion, sex, national origin, age, marital status, non-job related disability, veteran status, or genetic information, or any other protected class. Independence Health will conform to the spirit as well as the letter of all applicable laws and regulations.
• Ability to perform the Essential Functions listed on the Physical Conditions and ability to perform the Essential Functions on the Working Condition chart below.

Effective March 2020 or during pandemic: goggles, face shield and mask are required according to CDC guidelines

 

Extreme Heat

 

 

 

 

 

 

x

Extreme Cold

 

 

 

 

 

 

x

Heights

 

 

 

 

 

 

x

Confined Spaces

 

 

 

 

 

 

x

Extreme Noise(>85dB)

 

 

 

 

 

 

x

Mechanical Hazards

 

 

 

 

 

 

x

Use of Vibrating Tools

 

 

 

 

 

 

x

Operates Vehicle

 

 

 

 

x

 

 

Operates Heavy Equipment

 

 

 

 

 

 

x

Use of Lifting/Transfer Devices

 

 

 

 

 

 

x

Rotates All Shifts

 

 

 

 

 

 

 

8 Hours Shifts

x

 

x

 

 

 

 

10-12 Hours Shifts

x

 

 

 

x

 

 

On-Call

 

 

 

 

 

 

x

Overtime(+8/hrs/shift; 40/hrs/wk)

 

x

 

 

x

 

 

Travel Between Sites

x

 

 

 

x

 

 

Direct Patient Care

 

x

 

 

 

x

 

Respirator Protective Equipment

x

 

x

 

 

 

 

Eye Protection

x

 

x

 

 

 

 

Head Protection (hard hat)

 

 

 

 

 

 

x

Hearing Protection

 

 

 

 

 

 

x

Hand Protection

 

x

 

 

 

x

 

Feet, Toe Protection

 

 

 

 

 

 

x

Body Protection

 

x

 

 

 

x

 

Latex Exposure

 

x

 

 

 

x

 

Solvent Exposure

 

 

 

 

 

 

x

Paint (direct use) Exposure

 

 

 

 

 

 

x

Dust (sanding) Exposure

 

 

 

 

 

 

x

Ethylene Oxide Exposure

 

 

 

 

 

 

x

Cytotoxic (Chemo) Exposure

 

 

 

 

 

 

x

Blood/Body Fluid Exposure

 

 

 

 

 

 

x

Chemicals (direct use) Exposure

 

 

 

 

 

 

x

Mist Exposure

 

 

 

 

 

 

x

Wax Stripper (direct use)

 

 

 

 

 

 

x

Non-Ionizing Radiation Exposure

 

 

 

 

 

 

x

Ionizing Radiation Exposure

 

 

 

 

 

 

x

Laser Exposure

 

 

 

 

 

 

x

 

Bending (Stooping)

x

 

 

 

x

 

 

Sitting

x

 

x

 

 

 

 

Walking

x

 

 

x

 

 

 

Climbing Stairs

 

x

 

 

 

x

 

Climbing Ladders

 

 

 

 

 

 

x

Standing

x

 

 

x

 

 

 

Kneeling

x

 

 

 

 

x

 

Squatting (Crouching)

x

 

 

 

 

x

 

Twisting/Turning

x

 

 

 

x

 

 

Keyboard/Computer Operation

x

 

x

 

 

 

 

Gross Grasp

x

 

 

x

 

 

 

Fine Finger Manipulation

x

 

 

 

 

x

 

Hand/Arm Coordination

x

 

 

x

 

 

 

Pushing/Pulling(lbs. of force)

x

 

 

 

X<10#

 

 

Carry

x

 

 

 

X<10#

 

 

Transfer/Push/Pull Patients

 

x

 

 

 

x

 

Seeing Near w/Acuity

x

 

x

 

 

 

 

Feeling (Sensation)

 

x

 

 

 

x

 

Color Vision

 

x

 

 

 

x

 

Hearing Clearly

x

 

x

 

 

 

 

Pulling/Pushing Objects Overhead

 

x

 

 

 

x

 

Reaching Above Shoulder Level

 

x

 

 

 

x

 

Reaching Forward

x

 

x

 

 

 

 

Lifting Floor to Knuckle

###

x

 

 

<10#

 

 

Lifting Seat Pan to Knuckle

###

x

 

 

<10#

 

 

Lifting Knuckle to Shoulder

###

x

 

 

 

<10#

 

Lifting Shoulder to Overhead

###

x

 

 

 

<10#

 

When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required