Relationship Manager (Mid-Market/SME)

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

As a Mid-Market Relationship Manager (Customer Growth Executive), you will focus on driving client satisfaction, retention, and business growth by managing and developing relationships with mid-market customers. This entry-level role in Customer Growth is centered on achieving commercial results through effective client management and close collaboration with internal teams. You will act as a key point of contact for clients, balancing business performance, operational excellence, and long-term partnership building. Your work will directly contribute to Infobip’s growth by expanding existing accounts and maximizing customer value.

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  Build and maintain strong client relationships through regular meetings, business reviews, strategic discussions, and competitive positioning  

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  Act as the focal point for clients by managing business and technical expectations, coordinating internal teams, and sharing feedback with Product teams  

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  Meet and exceed KPIs related to gross profit, cross-sell opportunities, and account expansion within existing customers

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  Collaborate closely with Customer Success to ensure alignment for current and future SaaS business

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  Ensure proper account setup by working with technical teams on account creation, route management, and content filtration

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  Monitor and minimize account health risks in collaboration with Revenue Assurance, including financial collections and netting  

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  Analyze and forecast client traffic to drive growth, minimize losses, and maximize revenue

• At least 3 years of experience in B2B mid-market or SME roles such as account management, customer success, client relations, professional services, consultancy, or business development  

• Exposure to CPaaS, SaaS, or similar technology-driven platforms is advatageous

• Educational background in computer science, engineering, or another IT-related field is a plus  

• Outstanding professional communication skills in English, both written and spoken  

• Strong administrative, analytical, and organizational skills with a systematic approach to problem-solving

Read more about our hiring process.