Senior Customer Success Executive

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

• →Build and maintain trusted, C-level relationships with Tier 1 accounts to drive overall health, retention, and expansion.
• →Act as the focal point for all SaaS matters, orchestrating internal resources to maximize product adoption and platform usage.
• →Define and execute strategic success plans, including 90-day adoption roadmaps and long-term growth strategies.
• →Analyze customer data and portal behavior to identify feature utilization opportunities and decrease time-to-value.
• →Proactively monitor and mitigate health risks, ensuring high renewal rates and customer satisfaction.
• →Identify and close cross-sell and upsell opportunities in collaboration with Account Executives and Growth teams.
• →Act as the "Voice of the Customer" for our Product organization, sharing feedback to influence the SaaS roadmap.
• →Mentor junior team members, guiding them on churn prevention, usage analysis, and best practices.
• →Drive customer participation in webinars, case studies, and industry events to turn clients into Infobip advocates.

• Minimum 7 years of experience in B2B Enterprise Key Account Management, Customer Success, or Consultancy.
• Proven track record in customer retention and growth within the SaaS industry.
• Expertise in managing and presenting to C-level stakeholders.
• Deep understanding of the Customer Journey and a passion for customer satisfaction.
• Strong analytical skills with a systematic approach to complex problem-solving.
• Exceptional networking and relationship-building abilities.
• Self-driven professional, comfortable working independently and as part of a global team.
• Full professional proficiency in English (written and verbal).
• Bachelor’s degree in Business, IT, Telecommunications, or a related field.

Read more about our hiring process.