Associate Manager - Client Services-Ashish Tiwari

United States·Detroitmid

OtherClient Services

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Requirements Summary

Partner with delivery stakeholders and leadership teams to ensure successful execution of client commitments.

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OtherClient Services

Infosys is seeking an Associate Manager of Client Services for its Financial Services' Vertical. The Associate Manager-Client Services (AMCS) is responsible for all client interfaces within the assigned account scope. The AMCS works together with their manager (Engagement / Sr Engagement / Group Manager of Client Services) to build an account plan and is responsible for client management based on the account plan.

Typically, the AMCS handles a single account / group of accounts / part of a large account with a P&L of $10M.

Role Description:
• Client relationship management and business development: manage client relationships, build and nurture a portfolio ~ $10M or more, owns the opportunity management cycle: Prospect-Evaluate-Propose-Close
• Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfilment of all commitments to the client
• Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions

Cloud & AI Transformation Sales:

Lead strategic conversations around Cloud Migration, Cloud Modernization, Data Platforms, Artificial Intelligence, GenAI, Intelligent Automation, and Digital Transformation.
Position Infosys capabilities and solutions to address client business objectives and technology priorities.
Collaborate with consulting, solution, alliance, and delivery teams to build compelling business cases and differentiated value propositions.
Drive large transformation pursuits from opportunity qualification through contract signature.

Partner with delivery stakeholders and leadership teams to ensure successful execution of client commitments.
Act as an executive sponsor and escalation point to maintain high levels of customer satisfaction.
Support long-term relationship growth through successful delivery outcomes and value realization.

Develop account plans that include client relationship strategies, opportunity pipelines, growth initiatives, pricing strategies, and governance mechanisms.
Monitor account performance, revenue growth, and strategic objectives.
Coordinate with internal stakeholders to ensure alignment on account priorities and pursuit strategies.

Build strong relationships with hyperscaler partners such as AWS, Microsoft Azure, and Google Cloud.
Leverage joint go-to-market initiatives, co-sell motions, and partner funding programs to accelerate growth.
Collaborate with alliance teams to create and execute Cloud and AI-led transformation opportunities.

Infosys Financial Services helps leading Banking, Capital Markets, Payments, and Insurance organizations accelerate business transformation through digital innovation, cloud adoption, data modernization, and AI-powered solutions. Combining deep industry expertise with advanced technology capabilities, Infosys enables clients to enhance customer experiences, improve operational efficiency, manage regulatory complexity, and unlock new business value. Through strategic partnerships and a proven global delivery model, Infosys helps clients navigate complex transformations and achieve sustainable growth in an increasingly digital and AI-driven world.

Requirements

~2 min read

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education and 7+ years of experience, with strong sales/relationship management/account management experience
• Significant business development and project management experience
• Experience in the relevant industry/vertical
• Track record of interacting and building relationships with C-level client contacts
• Hands-on experience with proposal creation and leading proposal presentations
• Strong leadership, interpersonal, communication, and presentation skills
• Wide variety of IT and business consulting engagement experience
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

• MBA degree or foreign equivalent and 10+ years of experience
• Knowledge of industry-specific go-to-market solutions
• Good understanding of industry-specific business issues and drivers
• Global Delivery Model experience
• Experience managing large multi-location consulting engagement teams
• Track record as an Account Manager in a rapidly growing client relationship

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.