Technology Support Executive

mso-fareast-font-family:Aptos;mso-font-kerning:0pt">Provide 1^st level technical support, service restoration, fulfillment of service requests and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems.

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mso-fareast-font-family:Aptos;mso-font-kerning:0pt">Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Execute transactions as per prescribed timelines.

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·       Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues

·       Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues

·       Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficiently

·       Display ownership and accountability

o   Quickly build trust and confidence with customer

• • Own and resolve customer issues efficiently, effectively and empathetically

·       12-18 months’ work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.

·       Intermediate knowledge of T/S Small Forms (iOS, Andrioid, Windows)

·       Basic ITIL knowledge

·       Ticketing tool SNOW or Any other tool

·       Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite, of O365, Messaging, Outlook 2013-19, Skype for Business, Microsoft Teams, SharePoint and OneDrive for Business

·       Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.

·       Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions