Program Manager

Essential Duties and Responsibilities: 
•    Develop internal process flows to ensure requirements are being followed and to provide consistency throughout the Company
•    Monitor process flows to confirm that procedures are being followed on a daily basis
•    Interpret customer contracts to gain a solid understanding of customer expectations
•    Provide internal training to Project Managers, Construction Managers, and Operations Managers
•    Identify process and necessary system improvements, make recommendations, and implement quality control procedures
•    Develop program strategies that support various Company project plans
•    Partner with senior leadership to identify and prioritize opportunities for utilizing IT to achieve Company goals
•    Analyze trends, training records, statistics, program evaluations, and best practice data to continuously improve program offerings
•    Other duties as assigned

 

Supervisory Job Duties: Carries out supervisory duties in accordance with the Company’s objectives, policies, and applicable laws.  Responsibilities may include, but are not limited to, planning, assigning, and directing work, interviewing, hiring, training, evaluating performance, rewarding and disciplining employees, addressing employee concerns, and partnering with Human Resources to resolve escalated employee matters.  

 

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.

 

Education: 
•    Bachelor’s degree in relevant field from a four-year college or university

 

Experience: 
•    Five years’ experience in the wireless telecommunications industry
•    Two years’ experience in a program management role preferred
•    Extensive knowledge and expertise in project management methodologies and tools

 

Technical Skills:
•    Computer and Microsoft Office proficiency
•    Working knowledge of standards and regulations in the tower industry

 

Soft Skills:
•    Highly organized and detail oriented 
•    Strong verbal and written communication skills 
•    Ability to work independently and as a member of various teams
•    Ability to multi-task and work in a fast-paced environment under strict deadlines 
•    Ability to think analytically, apply sound judgement, and solve problems 
•    Ability to lead, teach, train, and motivate staff 

 

Physical Requirements: 
•    Must be able to pass pre-employment screening that includes background and drug testing
•    Must have a valid driver’s license and a driving record that meets Company requirements
•    Must be able to sit at a desk for 6-8 hours per day
•    Must be able to work on a computer for 6-8 hours per day
•    May be required to work long and unpredictable hours