Operations & Administration Officer

ABOUT INKOMOKO 

Inkomoko supports entrepreneurs to grow their businesses in order to improve livelihoods, create jobs, and help communities thrive. 

In 2026, Inkomoko was listed by the Financial Times as the 5th fastest-growing company in Africa, supporting entrepreneurs across East and Central Africa to grow thriving businesses and build inclusive, resilient economies. 

Founded in 2012, Inkomoko has worked with more than 100,000 entrepreneurs, including thousands of refugee entrepreneurs. Inkomoko provides a combination of training, consulting, access to finance, and market-level systems change.  We are the largest investor to refugee entrepreneurs in Africa.  

Inkomoko has 1000+ staff in 50 offices across Chad, Ethiopia, Kenya, Rwanda, and South Sudan. Through Inkomoko’s 2030 strategic plan, we are adding 3 additional countries to serve more than 550,000 entrepreneurs and growing our $30M loan fund to impact 7M lives. 

All staff at Inkomoko are connected to a shared set of organizational values:

• Purpose: be solutions-oriented, produce high-quality work, and be a global leader.
• Achievement: push yourself to reach beyond what you previously thought possible. 
• Improvement: be humble, engage in continuous growth through open & accurate feedback
• Bravery: willing to take risks, create a safe space for others, be compassionate, and inclusive.
• We Eat Goat:  we celebrate success and support each other in hard times. We do this work together in the spirit of turikumwe, tuko pamoja, abren nen, Kula na sawa, On est ensemble.

Inkomoko is an affirmative action/equal opportunity employer.  Refugees, women, and persons who reflect the diverse communities we serve are strongly encouraged to apply.

ABOUT THE OPPORTUNITY & RESPONSIBILITIES

The Operations and Administration Officer is a mid-level position to provide excellent administrative support and customer service to Inkomoko’s departments, serving under the supervision of the Operations Manager and close collaboration with country leadership (Managing Director) and Regional Operations Director. 

The Operations Officer will ensure that daily office operations are performed in a seamless and efficient manner, facilitate the procurement processes for their countries, manage travel/logistics, and will interface with Inkomoko’s many vendors and suppliers.  When our teams are operating smoothly, we have the best impact on our clients.

Specifically, the Operations Officer will be responsible for:

• Bachelor’s degree in Business Administration, Management, or a related field.
• Proven experience in operations management, administration, or logistics.
• Strong organizational and multitasking skills with attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency in using office software and inventory management systems.
• Ability to work independently and as part of a team.

The Operations and Admin Officer is responsible for ensuring smooth administrative and logistical operations within the organization. This role encompasses coordinating travel logistics, organizing company events, overseeing asset management, and providing occasional support for procurement activities as needed. 

• Plan and organize company events, ensuring all logistics are handled efficiently.
• Monitor and optimize logistics processes to minimize costs and enhance operational efficiency.
• Manage travel logistics by arranging and coordinating travel plans, including transportation bookings, visa arrangements, accommodations, etc.
• Team Leadership for the Program offices Admin staff and coordination with the drivers and security team for smooth operations.
• Conduct administrative aspects of new staff onboarding, ensuring new employees understand office protocols and how to engage with the Admin team
• Handle special projects and coordination of cross cutting tasks assigned by the Managing Director for instance Happiness Audits, Inservice, Goat parties and Kenya all staff meetings

• Oversee office management with oversight from the Country Operations Manager for all field office locations
• Support office build-outs, facilitating necessary resources and coordination for all offices.
• Manage inventory of the company’s non-technology assets, including acquisition, asset tagging/register, maintenance, and disposal.
• Maintain records of maintenance activities, warranties, service agreements, and facility-related documentation such as licenses, permits.
• Ensure that company vehicles are insured at all times and collaborate with the Security Focal Point for proper maintenance and compliance (e.g., vehicle inspection certificates).

• Provide support in the procurement process as needed, collaborating with relevant departments to identify procurement needs.
• Assist in the management of purchase orders, tracking all purchases, processing payments, and ensuring timely delivery.
• Help resolve issues related to orders, deliveries, and invoicing in coordination with finance leads.
• Support in maintaining relationships with suppliers and service providers, focusing on responsible procurement practices.
• Collaborate with the Country and Regional procurement teams as needed.

• This position may require occasional travel to various office locations.
• Flexibility to accommodate the dynamic needs of the organization.

COMPETENCIES;

• Manages Diverse Relationships – Relates well to a wide variety of personalities, values differences, and communicates effectively across diverse communication styles, cultures, and backgrounds.
• Takes initiatives to Deliver – Thinks several months in advance, prioritizes objectives, implements reliably, and quickly identifies what will help or hinder goal accomplishment.
• Proficient  in Technology  – Uses technology effectively to work efficiently and achieve desired outcomes.

If you’re excited about this role, please submit your CV, and tell us why you are the right fit for this opportunity. Application Deadline is October 1, 2026

Inkomoko is committed to justice, diversity, equity and inclusion.  As we seek to reflect the communities we serve, refugees and women are strongly encouraged to apply. As a company we have policies that ensure fair treatment in the application process. 

NB: Only shortlisted candidates will be contacted. Employment is conditional upon successful background checks and other verification as needed.

All offers of employment will be subject to satisfactory references and background screening checks. Inkomoko also participates in the , In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual misconduct, fraud, or abuse. By applying, the job applicant confirms his/her understanding of these recruitment procedures.