Customer Success Coordinator

At instacar, we’re not just transforming the way people move—we’re pioneering the future of transportation and mobility. Established in 2018 and officially launched in September 2019, instacar is the first fully digitized mobility-as-a-service scale-up. Our vision is to be the ultimate one-stop mobility app, providing comprehensive services for all drivers. Our mission is to revolutionise perceptions of new-age mobility through technology and a customer-centric approach. At instacar, we are focused beyond just leasing cars, we are dedicated to serving drivers.

instacar is guided by our core values: Be Fair, Be Bold, Be Patient. We’re committed to fairness in all our collaborations, bold innovation and patience in our growth.

In less than five years, we’ve achieved significant milestones, establishing four prominent instacar points, investing in micro-mobility, and developing our own tech tools like instafleet, a fleet management solution, crafted in-house to streamline operations. Additionally, our all-in-one app provides instadrivers with a centralised platform to manage every aspect of their vehicle subscription seamlessly.

Are you a self-motivated individual with a passion for delivering exceptional customer experiences? If so, instacar wants you onboard!

We're looking for a Customer Success Coordinator to join our Operations team. In this role, you'll take ownership of after-sales customer cases, coordinating with internal teams and external partners to ensure smooth, timely, and effective resolutions.

Reporting to the Customer Success Team Lead, you'll play a key role in managing the customer journey after delivery, balancing an excellent customer experience with operational efficiency.

• →Manage end-to-end after-sales cases related to maintenance, breakdowns, technical issues, and service requests, ensuring clear communication and timely resolution.
• →Coordinate with workshops, service centers, technical partners, and internal teams to support smooth servicing and repair processes.
• →Monitor open cases, proactively identify delays, blockers, or recurring technical issues, and escalate when necessary.
• →Coordinate replacement/service vehicles, where applicable, and guide customers through required documentation and procedures.
• →Investigate customer complaints, disputed charges, and complex service cases, providing clear and well-documented resolutions.
• →Maintain accurate and organized case records, ensuring transparency and continuity across teams.
• →Prioritize cases based on urgency, customer impact, and service timelines, taking ownership through to resolution.
• →Collaborate across teams to resolve complex cases, improve after-sales processes, and deliver a consistently high level of customer service.

• Have excellent communication skills and can handle demanding customer situations with calmness, professionalism, and confidence.
• Bring 1–3 years of relevant experience in Customer Success, After Sales, Fleet Management, Automotive Services, or another operational client-facing role.
• Have a basic understanding of vehicles and common automotive terminology (e.g. warning lights, batteries, tyres, maintenance, gearbox issues, EV/hybrid basics), without requiring a technical or mechanical background.
• Are comfortable using fleet or case management tools, managing work orders, and working with basic vehicle maintenance information.
• Demonstrate strong case ownership and problem-solving skills, knowing when a case requires escalation or an alternative approach.
• Are highly organized and detail-oriented, with the ability to manage multiple cases and shifting priorities.
• Collaborate effectively with internal teams and external partners.
• Are fluent in both Greek and English, in writing and speech.
• Are adaptable team players who can quickly reprioritize based on daily operational needs.