Customer Success Associate - VE

Philippines·ManilaRemotefull-timemid

OtherCustomer Success Associate

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Quick Summary

Overview

At Instructure, we believe in the power of people to grow and succeed throughout their lives.

Technical Tools

OtherCustomer Success Associate

Responsibilities

~1 min read

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Bachelor’s degree
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Outstanding written and verbal communication skills
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Ability to set clear expectations and manage issues to resolution
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Strong organizational skills and the ability to prioritize in a dynamic environment
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Collaborative mindset and effective use of internal and external resources
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Creative and analytical problem-solving abilities
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Customer-facing experience in the software industry
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Experience and knowledge in the education sector is preferred
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Familiarity with Instructure products is a plus
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Ability to work APAC business hours

We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:

Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection

We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.

Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.

All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.

Any attempt to misrepresent personal or professional information will result in disqualification.