IT Technical Advisor Specialist

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

The Technical Advisor Specialist acts as a Senior Solution Specialist for the IT Services portfolio, leading practical, scalable, secure, and reusable technology solutions that enable Digital Services through multiple digital technologies.

This role supports the Experience and Enablement mandate by designing best-in-class digital experiences and translating business needs into end-to-end solution designs across enterprise workflow platforms, ITSM, automation, AI operating models, cloud, integration, infrastructure, and data capabilities. The role ensures solutions align with enterprise architecture standards, target-state roadmaps, resiliency, security, compliance, and long-term IT Services objectives.

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  Design end-to-end solutions spanning applications, integrations, APIs, data, cloud, infrastructure, security, and enterprise workflow platforms.

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  Translate business requirements into practical, scalable, secure, and reusable solution designs.

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  Evaluate technology options and recommend strategic solutions, including build-versus-buy analysis and cost/risk trade-offs.

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  Lead architectural planning for complex transformation initiatives and align technical design with business requirements.

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  Analyze the current IT environment to identify critical deficiencies, technical debt, obsolescence risks, and improvement opportunities.

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  Consult with project, infrastructure, telecom, security, audit, and software engineering teams to ensure delivery alignment with approved architecture.

• Define solution architectures that support strategic business objectives, transformation priorities, and enterprise technology roadmaps.

• Develop and maintain architecture standards, principles, design patterns, implementation guidelines, and governance processes.

• Create, update, and maintain architecture models, roadmaps, strategies, and reusable capabilities.

• Lead architecture governance, design reviews, risk assessments, and compliance alignment.

• Understand, advocate, and promote the architecture vision and value proposition across IT and business communities.

• Promote architecture consistency across platforms, products, and initiatives.

• Establish reusable standards, integration patterns, and enterprise capabilities.

• Support information security, resilience, compliance, operational, and audit requirements.

• Guide delivery teams through implementation of approved architectural standards and modernization practices.

• Lead and facilitate the evolution of architecture principles to support effective decision-making.

• Contribute to future-state architecture vision, modernization strategies, and global IT architecture evolution.

• Support platform consolidation, AI operating models, enterprise workflow platforms, ITSM, cloud, and digital experience initiatives.

• Lead research and assessment of emerging technologies and identify practical adoption opportunities.

• Consider long-term business scenarios, regulatory and security requirements, mission-critical application obsolescence, and evolving technology offerings.

• 10+ years of experience in information technology, including architecture or senior technical leadership responsibilities.

• Strong knowledge of enterprise architecture, APIs, cloud platforms, data integration, infrastructure, and security best practices.

• Strong knowledge of AI, automation, and systems orchestration, including how these capabilities improve service delivery, operational efficiency, and digital experiences.

• Experience with ITSM, enterprise workflow platforms, and digital transformation initiatives is preferred.

• ITIL 4 or ITIL v5 certification, or strong working knowledge of ITIL practices, is considered an asset.

• Strong communication, leadership, stakeholder management, and influencing skills across business, technology, security, telecom, infrastructure, audit, and engineering audiences.

• Organized, proactive, results-driven, and comfortable working in a constantly evolving technology environment.

• Team player and technical mentor with the ability to collaborate across diverse groups and quickly understand business and technology domains.

• Bilingual in French and English is required to interact regularly with English-speaking clients and colleagues across Canada.

• Must be eligible to work in Canada; Canadian work experience is not required.

#LI-Hybrid 
 

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.