Manager, Communications

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Communications Manager, Claims

About the role

As Communications Manager, Claims, you will help shape how our Claims organization communicates, connects and moves forward. You’ll bring a strategic lens to complex business priorities, partnering closely with executives and leaders to translate organizational objectives into clear, focused communication strategies and plans.

This role is ideal for a curious, creative and commercially minded communications professional who can move comfortably between strategy and execution. You’ll influence senior stakeholders, ask thoughtful questions, identify opportunities to improve how we communicate, and help build a high-performing communications team.

What you’ll do

• Lead, coach and develop team members in line with their individual development goals while building capabilities across the team.

• Translate communications strategies into focused, actionable plans and consistently deliver against those plans.

• Align Claims communication strategies with business objectives, identifying new and evolving ways communications can help achieve organizational goals.

• Build and maintain measurement and feedback loops that provide insight, demonstrate impact and continuously inform communication strategies.

• Provide strategic oversight and quality direction for the writing, editing and distribution of communications content.

• Partner with executives and senior leaders to provide sound communications counsel, strengthen leadership communications and support key business priorities.

• Build strong relationships across Claims and the broader organization to align stakeholders and influence outcomes.

• Navigate ambiguity, manage competing priorities and adapt communication approaches as business needs evolve.

• Champion continuous improvement, innovation and inclusive communication practices.

What you bring

• A minimum of eight years of progressive experience in communications, marketing or a related field.

• At least three years of experience in a people leadership role.

• Demonstrated experience developing and executing strategic communications plans in a complex organization.

• Strong strategic thinking, business acumen and professional judgment.

• Proven ability to work effectively with executives and senior stakeholders.

• Strong relationship-building, influencing and collaboration skills.

• Excellent writing, editing and content-development expertise.

• Comfort working through ambiguity, managing multiple priorities and adapting quickly to change.

• A curious and creative mindset, with a commitment to finding better ways to communicate and engage audiences.

• A commitment to continuous improvement and building an inclusive, high-performing team.

• For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.
• No work experience in Canada required, but must have authorization to work in Canada. 

What success looks like

In this role, you will:

• Be a trusted strategic communications partner to Claims leaders and executives.

• Help connect communication priorities to broader business and organizational objectives.

• Strengthen the team’s capabilities and foster a culture of collaboration, inclusion and high performance.

• Deliver clear, purposeful communications that support employees, leaders and business outcomes.

• Use data, feedback and insights to continuously improve the impact of communications.

If you’re a strategic communications leader who enjoys working with senior leaders, solving complex problems and turning ideas into meaningful action, we’d love to hear from you.

#LI-Hybrid

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.