Senior Business Advisor, Learning Operations

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Join our growing team as a Senior Business Advisor, Learning Operations within National Claims Learning & Development (L&D) – Coordination & Enablement.

You’ll play a key role in transforming how L&D operates across the national team. As a strategic partner to L&D leaders, you’ll help build and improve the tools, processes, governance, dashboards, and learning solutions that enable teams to work smarter, learn more effectively, and deliver consistent results.

This fast-paced role is ideal for a curious, proactive problem-solver who can turn complex information into simple, practical solutions while navigating ambiguity and driving adoption.

• →Lead projects that improve L&D processes, workflows, tools, and ways of working across the national team.
• →Support the implementation of change by assessing impacts, aligning stakeholders, and helping leaders plan for adoption and sustainment.
• →Develop and standardize tools, templates, governance practices, and reporting routines that improve consistency and scalability.
• →Identify opportunities to streamline, automate, and continuously improve the L&D lifecycle.
• →Analyze learning and performance data—including ramp-up time, proficiency, and knowledge retention—to identify opportunities and recommend practical actions.
• →Develop and enhance dashboards and KPIs to support decision-making and measure the benefits of improvements.
• →Partner with L&D management teams and stakeholders to translate insights into sustainable improvements embedded in daily practice.

• Bachelor’s degree in administration or equivalent work experience.
• Minimum 5-7 years' experience working in project management, operations/process improvement, consulting, and/or L&D enablement.
• Familiar with HR technology (Learning management systems, HRIS, etc.) and learning design tools.
• Strong change and stakeholder management skills; able to drive alignment, collaboration and adoption across teams. 
• Proven ability to simplify and standardize ways of working and implement solutions that scale.
• Analytical and comfortable using data to set priorities and measure outcomes (KPIs/metrics).
• Highly organized, proactive, and continuous-improvement oriented.
• No Canadian work experience required however must be eligible to work in Canada.

#LI-Hybrid
 

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.