Customer Support Expert (Junior/Early Experience)

Intale is a dynamic company that modernises the retail industry. Our mission is to digitize and connect retailers and help them succeed in the 21 century.

We develop Intale Point, the most modern retail software helping small businesses, chains and franchises increase profit margins and operate optimally.

We process 100M transactions annually that translates to 800M euros pass-through revenue, which makes our solution the most popular cloud retail platform in Greece.

Our users are your next door retail stores. Most stores work long hours and serve hundreds of customers daily.

We understand the needs of our market very well and the urgency to serve the customer rapidly and accurately, hence we strive to provide excellent support with very demanding KPIs.

As a Customer Support Expert, you will be part of our Helpdesk/Call Centre department, assisting our users troubleshoot and answer questions.

• Be customer centric and communicate efficiently
• Technical background (IEK or other tech degree)
• Troubleshooting and problem solving mentality
• Teamwork mentality
• Good knowledge of English language
• Native Greek language
• Ability to work under pressure
• You work will involve daytime shifts and occasionally on-call
• Customer service experience is a plus