IT Helpdesk Level 3 (US Based Client)

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Azure certificates such as AZ-900, AZ-104, AZ-303, AZ-304, or equivalent (preferred but not all required).
• Ticketing system experience (ConnectWise Manage strongly preferred).
• 5+ years experience in a help desk or system administration role.
• Extensive knowledge and experience in Microsoft Azure, Virtual Desktop, Intune, 365, and other cloud-based services and applications.
• Deep analytical skills and the ability to troubleshoot and solve problems effectively.
• Superior critical thinking and complex technical troubleshooting skills.
• Excellent communication skills both written and verbal.
• Customer-oriented, proactive, and collaborative attitude.
• Ability to work independently or as part of a team.
• Strong written and verbal communication skills with customer service focused aptitude.
• Detail-oriented individuals who are team players highly self-motivated.
• Sharing our core belief system of Teamwork, Service, and Growth is table stakes for joining the team.
• Adaptable to change and willingness to learn different processes—it's what the Growth core value is all Met!
• Candidates should have well-developed Microsoft Office skills, including Word, Outlook, PowerPoint, and Excel
• US Client experience is a plus.

WHY INTELASSIST?
We grow together. We value your effort. We aim to empower you.

• →Provide Level 3 support and troubleshoot complex issues with Microsoft 365, Azure, Intune, Meraki firewalls, Azure VPN, and other services.
• →Manage incoming tickets escalated from Level 1 or Level 2 support teams and drive to resolution.
• →Create and update knowledge base documentation, how-to guides, FAQs, and process documentation.
• →Assist with onboarding and configurations of Microsoft 365, Azure, MDM, networking, security, and other solutions.
• →Proactively identify opportunities to improve managed services through customer engagements.
• →Escalate to engineering when necessary and manage communication across stakeholders