Sr. Customer Service Representative

TITLE: Sr. Customer Service Representative      POSITION OBJECTIVE: Responsible for providing exceptional customer service.      QUALIFICATIONS: Bachelor’s degree (B.A.) from a four-year college or university preferred; and three to five years related call center experience and/or training; or equivalent combination of education and experience. Position requires strong interpersonal skills. To perform this job successfully, an individual should have knowledge of Microsoft Office and Teams, proficiency in SAP and AS400 is preferred as daily use of both systems will be required. Ensure consistent, dependable attendance and demonstrate a willingness to accommodate non-standard work hours as necessary. Capable of effectively managing job-related stress and fostering productive workplace interactions.   JOB RESPONSIBILITIES: Receives customers’ requests by telephone or email; analyzes requests, provides information requested and routes request to proper person. Analyzes transactions, corrects records, and adjust errors. Supports Sales Region and provide samples for sales reps. Maintains liaison with other departments for order completion. Enters sales orders into the system, contacts customers to ascertain data omitted on orders, resolves customer questions related to orders, provides price quotations, traces status of orders through traffic and production departments at plant locations. Address and resolve EDI errors. Assists in pricing management in SAP as provided by Pricing Administration. Manage all key communications to customers such as product discontinuation, changes to standard product specifications, planned shutdowns, policy changes, etc.    WORK ENVIRONMENT CONDITIONS SUBJECTED TO IN THIS POSITION: Work in smoke-free, office setting Interacts with customers and employees within corporate headquarters. Create a positive team environment by modeling appropriate behaviors.