Senior Product Manager - User Experience

• You will drive the strategy and implementation for the New User Experience (NUX) of Intercom. This will involve going deep on the customer journey from signup to activation to create a fundamentally better experience for our new customers and deliver business results.  
• You’ll manage the roadmap: capture work from a wide range of inputs, understand and prioritise this work so your team is always working on the most impactful projects
• You’ll deeply know the problems that you’re tackling through research and regular interaction with customers; define and frame those problems for the team
• You’ll collaborate with your team in thinking big, to imagining future solutions that solve these problems
• You’ll constantly evaluate if your solutions have solved the problem through quantitative and qualitative measures, both in beta’s and after full release.
• You’ll own and maintain the quality of the product areas your team are responsible for; improving the product experience for new customers 
• You’ll motivate a group of committed, smart people to do the best work of their careers

• 5+ years experience in product, with a proven track record of delivering exceptional user experience 
• You’re passionate about User Experience & high quality design, and obsess about creating a great wholistic experience for customers
• Experience collaborating with multiple teams and juggling several projects at once
• You have a strong track record of effectively collaborating with design and are passionate about the end user experience
• Demonstrable experience of leading a team
• You can clearly communicate product decisions and the rationale behind them. You’re comfortable making decisions without consensus. You can help others make decisions by being persuasive. You are excellent at stakeholder management.
• You have deep experience working with both qualitative customer insights, and quantitative customer data to inform decisions. 
• You’re entrepreneurial; you don’t need direction; you're self driven.
• You’re able to easily switch between thinking creatively and analytically.
• You’re energized by navigating a lot of complexity 

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.  

Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.