Sr. Technical Support Engineer

Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.

Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!

Are you ready to make your mark?

About The Role:

Sr. Technical Support Engineer work very closely with voice network engineering and development teams to identify and resolve issues with Intermedia’s voice platform.  They also create and manage support tickets at a NOC level with Intermedia’s carrier partners and wholesale/high volume voice accounts.  The ideal candidate would function effectively within a small team and is also capable of self managing.  Intermedia strives to provide our customers with a Worry Free Experience™.

We are looking for full-time Sr. Technical Support Engineer who is reliable, analytical and team oriented.  Applicants must enjoy taking on complex issues and championing their resolution through various channels (network engineering, development, management etc.).