Seasonal Customer Care Market Specialist

• →Communicate with global Lush customers through various channels, including phone, chat,  text, and email  
• →Handle customer feedback and answer questions using trained methods and tools  to provide accurate, valid, and complete information 
• →Assist with responding to customers in crisis situations 
• →Assist customers with digital orders 
• →Quickly identify and solve problems on the spot to address any customer issues while providing technical and troubleshooting support
• →Stay up to date with brand and product training to provide information on products and company initiatives. 
• →Educate customers on our brand values, including our stance on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, etc.
• →Drive sales through effective Product recommendations
• →Investigate lost packages with our transport partners  
• →Follow and promote all company policies, guidelines, procedures, and  expectations  
• →Follow and maintain all data privacy procedures to ensure the safety and security of customer information  
• →Meet and exceed service levels and departmental goals 
• →Consistently deliver a world-class customer experience. Host meaningful consultations to identify their needs by listening attentively and asking open-ended questions. Show off our amazing products by demonstrating their unique benefits and features. Seek opportunities to make customers' day and leave the world Lusher than we found it.

You bring the following QUALIFICATIONS:

• Current Lush employee 
• Ability to identify and assess customer needs and resolve issues with a customer-first approach  
• Strong oral and written communication skills with accurate spelling and grammar 
• Excellent computer skills; ability to navigate multiple screens and programs 
• Open availability and flexible to working evenings and occasional weekends, overtime, and holidays  
• Strong critical thinking skills, creativity, and problem-solving skills
• Exceptional organizational skills and impeccable attention to detail  
• Reliable, consistent attendance, punctual, and dependable
• Strong teamwork ethic, with the ability to prioritize one’s well-being by taking scheduled breaks and staying up-to-date with company news and updates.  
• Ability to maintain a calm and positive attitude, remain engaged in your work, and lead  by example
• Ability to de-escalate customers
• Great team player, as well as self-motivated and proactive 
• Fluid and flexible to continuous improvement changes within the department  

• Post-secondary education  
• Contact center or customer support experience
• Accustomed to working in a highly seasonal, high-pressure environment
• Written and verbal fluency in the French language is an asset
  
  

Thriving with a diverse company culture, celebrating the uniqueness of our staff and committed to inclusion. We are proud to be an equal opportunity employer.  

We thank all interested applicants; however, only select applicants will be considered for this opportunity based on our selection criteria.

Recruitment Process Overview:

Application Deadline:  Friday, July 31st, 2026 at 5:00pm PST