eQueue Business Process Analyst (BPA) Consultant

Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. 

IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.

IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration

• Provide full-fledged support to the uninterruptable operation of the ICT solution for queue management at IABCPs (“eQueue” system), its regular maintenance and development in line with the applicable national legislative framework.

• Analyze business processes in the field of international automobile transportation of passengers and cargo, cross-border movement of persons and cargo, customs and border control and the relevant legal and regulatory framework. Collect analytical data for maintenance, enhancement and expansion of functionality of the eQueue system.

• Develop optimized models and enhanced business processes for organization of queue in the eQueue system.

• Model interfaces and interactive forms, develop user stories.

• Maintain the project backlog.

• Develop the project documentation including technical requirements, terms of reference and technical specifications for enhancement of the eQueue systems mobile app and website.

• Maintain regular communication with government agencies, contractors, project partners, businesses, end users and other key stakeholders involved to ensure clarification of stakeholders’ requirements.

• Submit to IOM internal monthly reports on the work done, including narrative reports and financial estimations where applicable, as well as proposals, forecasts and estimations for the next reporting period.

• Perform other tasks as required.

The delivery of consultancy services to the Government of Ukraine and the IOM project team is to be reported in a Consultant’s Timesheet and approved by the project staff.

• Bachelor of Science degree in a relevant field

• More than four years of managerial experience in IT, including experience in business process digitalization.

• Experience in business process analysis and modelling, writing technical documentation, developing terms of references, technical requirements and specifications for ICT products (UML, BPMN diagramming; docs creation (SRS, SVS, Roadmap, etc.).

• Sound knowledge of regulatory framework in the field of international automobile transportation of passengers and cargo is an asset.

• Sound knowledge of software design, development and deployment process.

• Ability to structure elements of information systems and identify technologies and possible software solutions.

• Experience with UML, BPMN diagramming; docs creation (SRS, SVS, Roadmap, etc.)
• Experience with Notion, Jira and Confluence
• Experience in using interface modelling products (Axure, Figma). Sound knowledge of regulatory framework in the field of international automobile transportation of passengers and cargo is an asset.

For this consultancy fluency in Ukrainian is required. Good working knowledge of English is required.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

IOM covers Consultants against occupational accidents and illnesses under the Compensation Plan (CP), free of charge, for the duration of the consultancy. IOM does not provide evacuation or medical insurance for reasons related to non-occupational accidents and illnesses. Consultants are responsible for their own medical insurance for non-occupational accident or illness and will be required to provide written proof of such coverage before commencing work. 

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies