Social Worker

Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. 

IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.

IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration

Internal and external candidates will be considered for this vacancy. For the purposes of this vacancy, internal candidates are defined as staff members holding a regular, fixed-term or short-term graded or ungraded contract, including Junior Professional Officers (JPOs), staff on Special Leave Without Pay (SLWOP), UN Volunteers with at least twelve (12) months of continuous service in IOM, and staff members on secondment/loan released by the Organization, unless otherwise specified in their contract. Staff members holding a regular, fixed-term or short-term graded contract will not retain their contract type if appointed to an ungraded position.

Under the overall supervision of the National Project Officer and the direct supervision of the Project Assistant, the successful candidate will assist the coordinator in the implementation, monitoring, reporting of project activities.

1. Daily monitoring and supervision of the services to be provided by the service provider(s), to ensure compliance with his/her contractual obligations and the quantitative and qualitative coverage of the needs of the beneficiaries.
2. Cooperate with the medical and psychosocial teams on the day-to-day activities, that require their assistance.
3. Keep the supervisor informed on any challenges occurred on field, especially those that should be escalated for medical or psychosocial support.
4. Ensure that all duties conducted are in accordance with internal IOM’s internal rules and regulations, as well as any Standard Operating Procedures (SOPs) provided by the project management.
5. Conduct vulnerability assessments to migrants and refugees residing in the assigned locations and address protection needs by contacting competent agencies for specialized protection services.
6. Address the needs of vulnerable groups, including women at risk, children at risk and the elderly and refer cases for further treatment.
7. Follow up on protection cases and ensure quality case management.
8. Maintain a comprehensive and updated case file for each case undertaken. Inform and keep beneficiaries updated for the progress of their cases.
9. Ensure that all cases are recorded and timely updated in the database of the project.
10. Regular mapping of services on-site and off-site and ensure access of services to migrants and refugees.
11. Develop individual action plans for migrants and refugees.
12. Support the organization and participate on regular team meetings to discuss case management and collect feedback on existing risks, challenges, and gaps in service provision for protection cases.
13. Escort beneficiaries to public health facilities, if requested by supervisor.
14. Perform such other duties as may be assigned.

All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).

For this position, fluency in English and Greek (oral and written) is required.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Please refer to this link for guidance on IOM Job Category.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies